Copy of Contract and Performance Coordinator (12 month FTC)
- Manchester
- Full-time
- Affordable Homes
__jobinformationwidget.freetext.ExternalReference__
1625_06382
This vacancy has now expired. Please see similar roles below...
Do you share our passion for creating a safe, secure, and affordable place for everyone to call home? That's exactly what we're working towards at Affordable Homes. With a fast-growing pipeline, we collaborate with well-known developers, housing associations and public sector bodies across the country to drive new investment into the affordable housing sector.
As part of the wider Legal & General Group, our heritage goes back over 180 years, with a solid reputation as one of the leading financial services groups. We are pioneering institutional investment into the housing sector, whilst providing excellent service and quality homes.
Focusing primarily on the Shared Ownership and affordable rent markets, we strive to be the UK’s leading private affordable housing provider, known for excellent service and quality homes.
Recruiter: Laura Spencer-Jones - laura.spencer-jones@landg.com Internal Closing Date: 07.08.24
We’re recruiting for a Contract and Performance Coordinator to join us. We’re offering a competitive base salary with occasional travel to our office. You will support the delivery of our outsourced housing management services ensuring that exemplary standards of service are received by L&G customers. You will act as first point of contact for our network of Management Providers and Suppliers, answering a range of queries with support from internal colleagues, coordinate performance reporting cycles, and deliver robust contract administration in support of the LGAH operations team.
What you'll be doing:
- Taking the lead by acting as the first point of contact for all contract related issues across the network of Management Providers and Suppliers, coordinating internally with other colleagues across the business to develop responses and responding promptly, ensuring LGAH meets it’s SLAs with providers
- Coordinating and scheduling performance reviews, site visits and other meetings on behalf of the contract team to ensure LGAH maintain regular and consistent contact access the supplier network
- Supporting the Contract Managers and Finance Team by coordinating performance reporting and payment cycles; ensuring that full returns are received from all providers, and that key deadlines are met
- Under direction from the Contract Management Team provide analysis and reporting on Management Provider performance, identifying risks where relevant, or highlighting areas of strong performance
- Where new sites are being handed over work closely with Customer Care teams and Project and Quality Managers to ensure Management Providers and Suppliers receive all the relevant site and asset information to allow then to fulfil their role in successfully onboarding both homes and customers
- Coordinating the escalation of urgent and emergency issues in accordance with LGAH and Management Provider policies, directing them internally as required to ensure customers are served well at moments of real need
- Working closely with the Management Providers and the LGAH sales Team, Coordinate the Re-Sales and Staircasing approval process in accordance with the LGAH policy
- Managing the Invoicing and Purchase Order process for the Contract Management team for Suppliers and Management Providers
Who we're looking for:
- Evidence of a strong interest in customer experience and what matters to customers
- Solid understanding of the importance of building and maintaining relationships for the mutual benefit of both parties.
- Knowledge of coordinating enquiries across a range of organisations simultaneously, with a demonstrable ability to ensure all are handled equally and thoroughly.
- Previous exposure to working with a range of agencies and contractors to deliver results for customers.
- Knowledge of the affordable housing sector.
- Acting efficiently and pro-actively within defined decision making processes and working to establish and then deliver to defined financial and performance parameters.
- Interest in developing systems to support the business in the management of third party providers.
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Private medical insurance (permanent employees only)
- At least 25 days holiday, plus public holidays
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we'd love to hear from you.
Great news! We will let you know when a new job like this has been added!
VideoUrl
https://youtu.be/8ZYGBwImH08
Working for us
Here, your actions and ideas come to life in exciting and meaningful ways. Ours is a story of evolution, a journey we can go on together. Ours is a culture of trust and collaboration, genuinely caring about society and one another. At Legal & General, your story will be anything but familiar.
Read MoreOur businesses
There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions. And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.
Read MoreSimilar roles
Salary
Location
CARDIFF
Business Unit
Legal & General Retail
Job Family
Customer Service
Location
Cardiff
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We are currently recruiting for a Quality Assurance Analyst, based in Cardiff.You will ensure the effective delivery of a risk-based quality assurance program for Workplace Savings Operations. You w
Reference
9f027536-fc1f-49c6-9bab-0fbca89a7fb0
Expiry Date
01/01/0001
Salary
Location
CARDIFF
Business Unit
Legal & General Retail
Job Family
Customer Service
Location
Cardiff
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for Customer Service Advisors to join our life insurance team who deliver a first-class customer experience throughout the life of their policy.We’re offering a starting salary of £23
Reference
62f0c089-9fb8-4f62-9145-66682cc53dbc
Expiry Date
01/01/0001
Salary
Location
London
Business Unit
Legal & General Retirements Institutional
Job Family
IT & Change
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We have an exciting new opportunity for a seasoned Enterprise Architect who will work closely with stakeholders, business representatives, business architecture and subject matter experts to plan tech
Reference
3b88cb5a-0f1e-458e-9822-a5a1743eb968
Expiry Date
01/01/0001
Our latest posts
Teaser
Future TalentContent Type
BlogPublish date
10/14/2024
Summary
At Legal & General, we’re passionate about nurturing talent and empowering the next generation of finance professionals. We recently caught up with Hafsah, one of our Finance Graduate Programme
by
Enrique Rodriguez
Teaser
Our peopleContent Type
BlogPublish date
10/14/2024
Summary
At Legal & General, we believe that great leadership is about more than just delivering results - it's about nurturing teams, fostering diversity, and driving innovation. We sat down with one o
by
Enrique Rodriguez
Teaser
Customer Service & SalesContent Type
BlogPublish date
09/25/2024
Summary
At Legal & General, we take pride in our talented professionals who are dedicated to making a difference in the world of pensions and investments. Take Jesal, a leader in Defined Contribution (D
by
Enrique Rodriguez
Teaser
Technology, Digital & DataContent Type
BlogPublish date
09/18/2024
Summary
At Legal & General, we are committed to fostering an inclusive environment where diversity thrives and leadership positions are accessible to people from all backgrounds. Claire Hazle, our interim
by
Enrique Rodriguez
Teaser
Finance & ActuaryContent Type
BlogPublish date
09/17/2024
Summary
Navigating the intricate world of finance as an actuary requires a blend of analytical abilities, communication skills and adaptability. At Legal & General, these qualities are not just recognised
by
Enrique Rodriguez
Teaser
Customer Service & SalesContent Type
BlogPublish date
08/28/2024
Summary
Good customer service is such a big factor in customer retention. It makes our Customer Service Team a very important and vital part of our business. On average, 65% of customers have reported chan
by
Enrique Rodriguez
Teaser
InvestmentsContent Type
BlogPublish date
08/09/2024
Summary
Did you know that the global asset management industry manages over $100 trillion in assets? This staggering figure highlights the immense opportunities within this field globally. We are one of Eu
by
Enrique Rodriguez
Teaser
Technology, Digital & DataContent Type
BlogPublish date
07/12/2024
Summary
We all live in a data-driven world, where businesses generate approximately 328.77 million terabytes of data every day. This is a huge amount of data that can be really overwhelming for any busi
Teaser
Technology, Digital & DataContent Type
BlogPublish date
07/10/2024
Summary
At Legal & General, we like to share our employees' stories and celebrate their success. Bindu Bakrania has been with us since April 2023 and has achieved immense growth in her career in data analy
Teaser
Our peopleContent Type
BlogPublish date
06/27/2024
Summary
At Legal and General, we see the potential in you. If you do not have a strong background in financial services and have worked as an Analyst in other industries, for example, those skills are tra