Copy of Contract and Performance Coordinator (12 month FTC)

Do you share our passion for creating a safe, secure, and affordable place for everyone to call home? That's exactly what we're working towards at Affordable Homes. With a fast-growing pipeline, we collaborate with well-known developers, housing associations and public sector bodies across the country to drive new investment into the affordable housing sector.

As part of the wider Legal & General Group, our heritage goes back over 180 years, with a solid reputation as one of the leading financial services groups. We are pioneering institutional investment into the housing sector, whilst providing excellent service and quality homes.

Focusing primarily on the Shared Ownership and affordable rent markets, we strive to be the UK’s leading private affordable housing provider, known for excellent service and quality homes.

Recruiter: Laura Spencer-Jones - laura.spencer-jones@landg.com Internal Closing Date: 07.08.24

We’re recruiting for a Contract and Performance Coordinator to join us. We’re offering a competitive base salary with occasional travel to our office. You will support the delivery of our outsourced housing management services ensuring that exemplary standards of service are received by L&G customers.  You will act as first point of contact for our network of Management Providers and Suppliers, answering a range of queries with support from internal colleagues, coordinate performance reporting cycles, and deliver robust contract administration in support of the LGAH operations team.

What you'll be doing:

• Taking the lead by acting as the first point of contact for all contract related issues across the network of Management Providers and Suppliers, coordinating internally with other colleagues across the business to develop responses and responding promptly, ensuring LGAH meets it’s SLAs with providers
• Coordinating and scheduling performance reviews, site visits and other meetings on behalf of the contract team to ensure LGAH maintain regular and consistent contact access the supplier network
• Supporting the Contract Managers and Finance Team by coordinating performance reporting and payment cycles; ensuring that full returns are received from all providers, and that key deadlines are met
• Under direction from the Contract Management Team provide analysis and reporting on Management Provider performance, identifying risks where relevant, or highlighting areas of strong performance
• Where new sites are being handed over work closely with Customer Care teams and Project and Quality Managers to ensure Management Providers and Suppliers receive all the relevant site and asset information to allow then to fulfil their role in successfully onboarding both homes and customers
• Coordinating the escalation of urgent and emergency issues in accordance with LGAH and Management Provider policies, directing them internally as required to ensure customers are served well at moments of real need
• Working closely with the Management Providers and the LGAH sales Team, Coordinate the Re-Sales and Staircasing approval process in accordance with the LGAH policy
• Managing the Invoicing and Purchase Order process for the Contract Management team for Suppliers and Management Providers

Who we're looking for:

• Evidence of a strong interest in customer experience and what matters to customers
• Solid understanding of the importance of building and maintaining relationships for the mutual benefit of both parties.
• Knowledge of coordinating enquiries across a range of organisations simultaneously,  with a demonstrable ability to ensure all are handled equally and thoroughly.
• Previous exposure to working with a range of agencies and contractors to deliver results for customers.
• Knowledge of the affordable housing sector.
• Acting efficiently and pro-actively within defined decision making processes and working to establish and then deliver to defined financial and performance parameters.
• Interest in developing systems to support the business in the management of third party providers.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart  

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.