Customer Service Jobs
Supporting our customers starts with taking time to empathise.
What does a customer service job at Legal & General look like?
At Legal & General, customer satisfaction is our top priority. Our Customer Service jobs entail resolving as many inbound queries as effectively and as quickly as possible. Our customer service team is driven by a culture of empathy and teamwork. We value great individual contributions, but also the power of coming together as a team. We're always looking for passionate problem solvers to apply for customer service roles within our organisation and across our offices in Cardiff, Hove and Solihull.
Why join our customer service team?
At Legal & General we pride ourselves on a collaborative culture that puts our customers first. You’ll be able to explore opportunities to grow your customer service career, and make a real impact. From Income Protection Claims Assessor to Customer Service Consultant, we’ve got a range of job roles available. We hire customer service representatives who are looking to grow in their careers and make a real difference. Join us today!
Find open jobsOur latest roles
Salary
Location
Cardiff
Work Location Type
Hybrid
Business Unit
Legal & General Investment Management
Job Family
Customer Service
Location
Cardiff
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re looking for a Client Reporting & Valuation Analyst to join our growing team in Cardiff. This is an excellent opportunity for someone motivated, curious, and eager to build a career within invest
Reference
35f65ca8-9e23-4727-9ba2-7c173c6b0371
Expiry Date
01/01/0001
Salary
Location
Brighton and Hove
Work Location Type
Hybrid
Business Unit
Legal & General Retirements Institutional
Job Family
Customer Service
Location
Hove
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re looking for a Team Manager to join the Sensitive Claims team within our award-winning Institutional Retirement business.In this role, you’ll be responsible for motivating and supporting a team o
Reference
792b07c8-7e46-4035-8c9a-5999ff3f2c5c
Expiry Date
01/01/0001
Salary
Location
Cardiff
Work Location Type
Hybrid
Business Unit
Legal & General Investment Management
Job Family
Customer Service
Location
Cardiff
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re looking for a Client Data Analyst to join our Client Guidelines, Documentation and Data team. In this role, you’ll help us deliver an exceptional client experience by ensuring the accuracy, qual
Reference
a2718e5c-d0a2-44e1-bf43-ee4db0d49924
Expiry Date
01/01/0001
Salary
Location
Cardiff
Work Location Type
Onsite
Business Unit
Legal & General Investment Management
Job Family
Customer Service
Location
Cardiff
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
Join our Client Reporting team within Legal & General’s Asset Management division, where we deliver high-quality reporting services across global mandates. This role is integral to providing exception
Reference
5b4ce77f-3764-438d-90a3-588adf4a353e
Expiry Date
01/01/0001
Salary
Location
Cardiff
Work Location Type
Hybrid
Business Unit
Legal & General Investment Management
Job Family
Customer Service
Location
Cardiff
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
Join Legal & General Asset Management in Cardiff as a Third Party Dealing Specialist, where you’ll play an important role at the centre of our Client Service Operations. You’ll help ensure the accurat
Reference
e60e7248-ca2e-4485-b43a-81f7ed7d87f9
Expiry Date
01/01/0001
Salary
Location
London
Work Location Type
Hybrid
Business Unit
Legal & General Investment Management
Job Family
Customer Service
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
Are you passionate about building meaningful client relationships and delivering exceptional service? We’re looking for a Client Manager to join our Distribution team, supporting Client Directors and
Reference
d792865d-e8ef-446b-a8ba-cb3d31abdf62
Expiry Date
01/01/0001
Customer Service Job FAQs
What are the top customer service qualifications I need to be a good fit for the job?
People who love helping people! People who challenge positively, commit together and act decisively! Good listening skills, attention to detail and good communication skills.
What is the hiring process like for customer service jobs at L&G?
Easy application, quick process, efficient response back from L&G, an interactive selection and assessment process.
How can I set myself apart as a candidate when applying for a customer service role?
- Have a well structured and easy to read CV
- Detail all of your current skills and experience
- Consider adding a cover letter
Are there different customer service jobs in different divisions or specialisms at L&G?
Customer Service roles are set across the retail part of the business, where you get involved with all aspects of customer protection and retirement.
How will L&G support me throughout my customer service career if I join the team?
We will support your customer service career with various induction and training programs to support you with the skills to do the role, as well as ongoing support and development to enhance knowledge and support career prospects.
Our people
Gemma Rudden
Operational Readiness Consultant
"One of the most surprising aspects of working here is how much the company values each employee’s contributions. This inclusive and caring culture has made me feel valued and appreciated, which has played a big part in my personal and professional growth."
Read more
Lucy Humphrey
Sales Team Manager
"I’ve come to understand that Legal & General is about much more than just insurance. I didn’t realise there are so many autonomous business divisions sitting beneath that trademark umbrella!"
Read more