Customer Service Jobs

At Legal & General, customer satisfaction is our top priority. Our customer service jobs entail resolving as many inbound queries as effectively and as quickly as possible. Our team is driven by a culture of empathy and teamwork; we value great individual contributions, but also the power of coming together.

Customer service careers at L&G are about more than answering calls. They're about making a meaningful difference to people at some of the most important moments in their lives, from life insurance and pension queries through to claims and bereavements. We look for people with strong customer service skills who understand that great customer service starts with genuinely listening, not following a script.

We have customer service jobs in Cardiff, Hove, and Solihull, as well as opportunities across the wider UK.

Customer service roles we recruit for

Customer Service Advisors: supporting customers across life insurance, pensions, and protection
Customer Service Consultants: handling more complex queries, including webchat
Customer Service Leaders: team leadership for experienced professionals
Customer Services Managers: operational management of customer service functions
Contact centre and call centre roles: particularly in Cardiff and Hove

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Customer service skills we look for

Strong customer care skills, including active listening, empathy, and resilience, are at the heart of every hire. Whether you have experience in call centre work in Cardiff, retail, or are returning to the workforce, what matters most is your attitude and your commitment to doing right by the customer.

List #1

Our latest roles

Customer Experience Representative

Salary

Location

Cardiff

Work Location Type

Hybrid

Business Unit

Legal & General Retail

Job Family

Customer Service

Location

Cardiff

Full Time/Part Time

Full-time

Recruitment workflow

Volume Hiring

Permanent/Fixed Term Contract

Permanent

Description

Would you like to build a career in pension operations while helping customers through an important financial process? We’re looking for hybrid Customer Experience Representatives to join our Transfer

Reference

5a1de794-0f96-4814-9850-e20977bfbe4c

Expiry Date

01/01/0001

Apply now Add to shortlist

Customer Experience Advisor

Salary

Location

Cardiff

Work Location Type

Hybrid

Business Unit

Legal & General Retail

Job Family

Customer Service

Location

Cardiff

Full Time/Part Time

Full-time

Recruitment workflow

Volume Hiring

Permanent/Fixed Term Contract

Permanent

Description

We’re recruiting for a Customer Experience Advisor to join our Workplace Pensions team in Cardiff. This role offers a salary of £24,720 per annum and you'll work shifts between 8:30am and 7:00pm, Mond

Reference

0a78314b-44a2-4754-b5d9-1b1e939af7ea

Expiry Date

01/01/0001

Apply now Add to shortlist

Customer Service Advisor - 6 month FTC (Fixed Term Contract)

Salary

Location

Cardiff

Work Location Type

Hybrid

Business Unit

Legal & General Retail

Job Family

Customer Service

Location

Cardiff

Full Time/Part Time

Full-time

Recruitment workflow

Volume Hiring

Permanent/Fixed Term Contract

Fixed Term Contract

Description

At Legal & General, we help our customers protect the things that matter most. We're looking for Customer Service Advisors to join our Life Customer Services team in Cardiff, supporting customers thro

Reference

dce6da34-56d3-4e55-a4e1-49edfdd707ca

Expiry Date

01/01/0001

Apply now Add to shortlist

Customer Service Advisor

Salary

Location

Cardiff

Work Location Type

Onsite

Business Unit

Legal & General Retail

Job Family

Customer Service

Location

Cardiff

Full Time/Part Time

Full-time

Recruitment workflow

Volume Hiring

Permanent/Fixed Term Contract

Permanent

Description

Reference

60c66070-9643-4813-b285-57a578be492e

Expiry Date

01/01/0001

Apply now Add to shortlist

View all

Customer Service Job FAQs

What are the top customer service qualifications I need to be a good fit for the job?

People who love helping people! People who challenge positively, commit together and act decisively! Good listening skills, attention to detail and good communication skills.

Our people

Gemma Rudden

Operational Readiness Consultant

"One of the most surprising aspects of working here is how much the company values each employee’s contributions. This inclusive and caring culture has made me feel valued and appreciated, which has played a big part in my personal and professional growth."

Lucy Humphrey

Sales Team Manager

"I’ve come to understand that Legal & General is about much more than just insurance. I didn’t realise there are so many autonomous business divisions sitting beneath that trademark umbrella!"

Supporting our customers starts with taking time to empathise.

Customer service roles we recruit for

Customer service skills we look for

Customer service apprenticeships

We also run a customer service apprenticeship programme in Cardiff; a structured route into the profession for those starting out, combining on-the-job experience with the skills needed for customer service at a FTSE 100 company. Join us today.

Customer Service Job FAQs

Our people

Gemma Rudden

Lucy Humphrey

Customer Service Jobs

Supporting our customers starts with taking time to empathise.

Customer service roles we recruit for

Customer service skills we look for

Customer service apprenticeships

We also run a customer service apprenticeship programme in Cardiff; a structured route into the profession for those starting out, combining on-the-job experience with the skills needed for customer service at a FTSE 100 company. Join us today.

Customer Service Job FAQs

Our people

Gemma Rudden

Lucy Humphrey

Job search

What we do?

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