At Legal & General (L&G), customer satisfaction is our top priority. It’s more than answering questions. It’s about making a real difference in people’s lives.
From the Pensions Helpline to Group Protection, discover how these roles offer the chance to grow a fulfilling career while making a genuine contribution to customers and communities alike.
What is a career in customer service?
A customer service career at L&G is all about purpose with impact. It means being the first voice someone hears when they’re planning for retirement, managing a life change, or simply looking for clarity in a complex world.
And with L&G’s strong culture of development and inclusion, you’ll have the tools, trust, and support to build a career that grows with you.
Be at the heart of the customer experience at L&G
Our customer service team is not a one-size-fits-all function, it’s a network of specialised teams, each focused on supporting customers with clarity, care, and confidence.
From helping someone access their pension for the first time to guiding an employer through group protection benefits, every conversation is rooted in real-life impact.
Different roles, one purpose: Exceptional customer care
You won’t find rigid scripts here. Our teams are trusted to think independently, listen actively, and respond in ways that genuinely help. These are the customer service skills that will help you shine. Some roles are fast-paced and phone-based, like our Pensions Helpline, where timely guidance matters.
Others are more behind-the-scenes, handling sensitive written communications, liaising with employers, or navigating complex claims.
But whatever the role, the goal is the same: to deliver the kind of service that leaves customers feeling supported, informed, and valued. It’s meaningful work, powered by people who care.
Customer service career opportunities at L&G
Some of the most meaningful customer service roles at L&G sit within our Pensions Helpline and Group Protection teams, areas where empathy, precision, and calm under pressure really matter.
- Our Pensions Helpline team supports customers at a pivotal stage of life: retirement. It’s a role that blends technical know-how with human understanding, helping people make confident decisions about their future. Every call is an opportunity to turn confusion into clarity, offering reassurance when it matters most.
- In Group Protection, the focus shifts to supporting employees and their families during life’s more difficult moments, illness, injury, or loss. These roles require emotional intelligence and sensitivity, as well as a deep understanding of our policies. Whether it’s guiding an employer through a claim or supporting someone during bereavement, the work is personal and powerful.
Where your development meets meaningful work
At L&G, customer service careers are built on continuous learning, growth, and genuine support.
From day one, you’ll have access to tailored training and development programs designed to sharpen your skills and unlock new opportunities within the business.
The culture is inclusive and collaborative, encouraging people to bring their whole selves to work and thrive in roles that matter.
We offer career paths where your contribution is valued and your impact is real. If you’re ready to join a team that makes a difference every day, explore the customer service opportunities at L&G.
