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Customer Service Jobs

Supporting our customers starts with taking time to empathise.

What does a customer service job at Legal & General look like?

At Legal & General, customer satisfaction is our top priority. Our Customer Service jobs entail resolving as many inbound queries as effectively and as quickly as possible. Our customer service team is driven by a culture of empathy and teamwork. We value great individual contributions, but also the power of coming together as a team. We're always looking for passionate problem solvers to apply for customer service roles within our organisation and across our offices in Cardiff, Hove and Solihull.

Why join our customer service team?

At Legal & General we pride ourselves on a collaborative culture that puts our customers first. You’ll be able to explore opportunities to grow your customer service career, and make a real impact. From Income Protection Claims Assessor to Customer Service Consultant, we’ve got a range of job roles available. We hire customer service representatives who are looking to grow in their careers and make a real difference. Join us today!

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Our latest roles

Customer Service Consultant (Group Protection)

Salary

Location

Brighton and Hove

Business Unit

Legal & General Retail

Job Family

Customer Service

Location

Hove

Full Time/Part Time

Full-time

Permanent/Fixed Term Contract

Permanent

Description

We’re recruiting for a  Consultant to join our Group Protection team. This is a hybrid role, whereby we have a requirement that you will work a minimum of 1 day a week in our Hove office, Monday-Frida

Reference

18d7671d-4355-4e90-abe7-3750085e9586

Expiry Date

01/01/0001

Apply now Add to shortlist
Apply now Add to shortlist
Life Insurance Sales Advisor

Salary

Location

Cardiff

Business Unit

Legal & General Retail

Job Family

Customer Service

Location

Cardiff

Full Time/Part Time

Full-time

Permanent/Fixed Term Contract

Permanent

Description

We’re recruiting for  Life Insurance Sales Advisor's to join our growing Partnership Protection team. Do you thrive when working towards targets? Are you looking for a hybrid role where you’ll work 3

Reference

54fca32e-1ea2-4f2c-8dff-2c1d70cea812

Expiry Date

01/01/0001

Apply now Add to shortlist
Apply now Add to shortlist
Head of Claims (Group Protection)

Salary

Location

Brighton and Hove

Business Unit

Legal & General Retail

Job Family

Customer Service

Location

Hove

Full Time/Part Time

Full-time

Permanent/Fixed Term Contract

Permanent

Description

We’re recruiting for a Head of Claims (Group Protection) to join us in our Hove office on a hybrid basis. What you'll be doing:Lead the Group Protection claims teams to deliver outstanding service and

Reference

54295d8e-e30c-47d1-9f4f-3ffb9f43d521

Expiry Date

01/01/0001

Apply now Add to shortlist
Apply now Add to shortlist
Customer Experience Advisor

Salary

Location

Cardiff

Business Unit

Legal & General Retail

Job Family

Customer Service

Location

Cardiff

Full Time/Part Time

Full-time

Permanent/Fixed Term Contract

Permanent

Description

We’re recruiting for a Customer Experience Advisor to join our Retail Customer Services Team.Our phone lines are open between 8am-7pm Monday- Friday (some areas of the business vary in hours so you ma

Reference

c0233bfc-db13-4193-b3fc-79c905a18766

Expiry Date

01/01/0001

Apply now Add to shortlist
Apply now Add to shortlist
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Customer Service Job FAQs

What are the top customer service qualifications I need to be a good fit for the job?

People who love helping people! People who challenge positively, commit together and act decisively! Good listening skills, attention to detail and good communication skills.

Read more on our blog

What is the hiring process like for customer service jobs at L&G?

Easy application, quick process, efficient response back from L&G, an interactive selection and assessment process.

How can I set myself apart as a candidate when applying for a customer service role?

  • Have a well structured and easy to read CV
  • Detail all of your current skills and experience
  • Consider adding a cover letter

Are there different customer service jobs in different divisions or specialisms at L&G?

Customer Service roles are set across the retail part of the business, where you get involved with all aspects of customer protection and retirement.

How will L&G support me throughout my customer service career if I join the team?

We will support your customer service career with various induction and training programs to support you with the skills to do the role, as well as ongoing support and development to enhance knowledge and support career prospects.

Our people


image of staff member

Gemma Rudden

Operational Readiness Consultant

"One of the most surprising aspects of working here is how much the company values each employee’s contributions. This inclusive and caring culture has made me feel valued and appreciated, which has played a big part in my personal and professional growth."

Read more
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Lucy Humphrey

Sales Team Manager

"I’ve come to understand that Legal & General is about much more than just insurance. I didn’t realise there are so many autonomous business divisions sitting beneath that trademark umbrella!"

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And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.

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