Customer Service Jobs
Supporting our customers starts with taking time to empathise.
What does a customer service job at Legal & General look like?
At Legal & General, customer satisfaction is our top priority. Our Customer Service jobs entail resolving as many inbound queries as effectively and as quickly as possible. Our customer service team is driven by a culture of empathy and teamwork. We value great individual contributions, but also the power of coming together as a team. We're always looking for passionate problem solvers to apply for customer service roles within our organisation and across our offices in Cardiff, Hove and Solihull.
Why join our customer service team?
At Legal & General we pride ourselves on a collaborative culture that puts our customers first. You’ll be able to explore opportunities to grow your customer service career, and make a real impact. From Income Protection Claims Assessor to Customer Service Consultant, we’ve got a range of job roles available. We hire customer service representatives who are looking to grow in their careers and make a real difference. Join us today!
Find open jobsOur latest roles
Salary
Location
Cardiff
Business Unit
Legal & General Investment Management
Job Family
Customer Service
Location
Cardiff
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
Are you ready to lead a dynamic team and drive excellence in client reporting and valuations? We’re looking for a proactive and inspiring individual to manage our Cardiff-based team, ensuring the accu
Reference
25ab1670-466a-4022-b825-b826cc97bb86
Expiry Date
01/01/0001
Salary
Location
Cardiff
Business Unit
Legal & General Investment Management
Job Family
Customer Service
Location
Cardiff
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
Are you passionate about precision, process improvement, and delivering high-quality client reporting? We’re looking for a Reporting & Valuations Analyst to join our growing team in Cardiff. This is a
Reference
2026e3cf-d98f-4879-b1ed-719c1157a9a8
Expiry Date
01/01/0001
Salary
Location
Homebased
Business Unit
Legal & General Retail
Job Family
Customer Service
Location
Homebased
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for a Surveying Director to join us. We’re offering a competitive base salary and car allowance.Do you want to help shape and transform a business into an organisation that embraces d
Reference
519f156f-4c96-44fb-a809-801f699fb7a9
Expiry Date
01/01/0001
Salary
Location
Cardiff
Business Unit
Legal & General Investment Management
Job Family
Customer Service
Location
Cardiff
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for a Client Onboarding Executive who will be responsible for onboarding new fund mandates, managing account change events and providing day-to-day and strategic support to Client Onb
Reference
96229e82-7fd9-4aa7-a0db-d445ee38388a
Expiry Date
01/01/0001
Salary
Location
Cardiff
Business Unit
Legal & General Retail
Job Family
Customer Service
Location
Cardiff
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
Would you like to gain a professional qualification whilst working? Are you passionate about helping others? Would like to work for Britain’s most Admired company? (2022) If so, then please read on!We
Reference
7a64994c-709a-4e81-aadc-f0bc9129b582
Expiry Date
01/01/0001
Customer Service Job FAQs
What are the top customer service qualifications I need to be a good fit for the job?
People who love helping people! People who challenge positively, commit together and act decisively! Good listening skills, attention to detail and good communication skills.
What is the hiring process like for customer service jobs at L&G?
Easy application, quick process, efficient response back from L&G, an interactive selection and assessment process.
How can I set myself apart as a candidate when applying for a customer service role?
- Have a well structured and easy to read CV
- Detail all of your current skills and experience
- Consider adding a cover letter
Are there different customer service jobs in different divisions or specialisms at L&G?
Customer Service roles are set across the retail part of the business, where you get involved with all aspects of customer protection and retirement.
How will L&G support me throughout my customer service career if I join the team?
We will support your customer service career with various induction and training programs to support you with the skills to do the role, as well as ongoing support and development to enhance knowledge and support career prospects.
Our people
Gemma Rudden
Operational Readiness Consultant
"One of the most surprising aspects of working here is how much the company values each employee’s contributions. This inclusive and caring culture has made me feel valued and appreciated, which has played a big part in my personal and professional growth."
Read moreLucy Humphrey
Sales Team Manager
"I’ve come to understand that Legal & General is about much more than just insurance. I didn’t realise there are so many autonomous business divisions sitting beneath that trademark umbrella!"
Read more