Customer Service and Sales

Supporting our customers starts with taking time to empathise.

Our culture

Customer satisfaction is our top priority. Our Customer Services and Sales teams work hard to resolve as many inbound queries as possible, and that comes from our ingrained culture of empathy. And while we’re proud of great individual work, we also value the way we come together as a team.

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Our people

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Lucy Humphrey

Sales Team Manager

"I’ve come to understand that Legal & General is about much more than just insurance. I didn’t realise there are so many autonomous business divisions sitting beneath that trademark umbrella!"

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Fletcher Elliott

Team Manager

“Our service levels have improved since working from home, and that’s because we’re still available for our customers.” Although it’s been difficult, Fletcher’s team has taken some key lessons from adapting to new ways of working."

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Gemma Rudden

Knowledge Management & Process Consultant

"I didn’t think I would matter as a person but here, even the people at the top know your name. Regardless of your level of seniority, they genuinely care about your ideas, which has truly made me feel valued."

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What we do?

There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions.

And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.

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