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Customer Service Jobs

Supporting our customers starts with taking time to empathise.

What does a customer service job at Legal & General look like?

At Legal & General, customer satisfaction is our top priority. Our Customer Service jobs entail resolving as many inbound queries as effectively and as quickly as possible. Our customer service team is driven by a culture of empathy and teamwork. We value great individual contributions, but also the power of coming together as a team. We're always looking for passionate problem solvers to apply for customer service roles within our organisation and across our offices in Cardiff, Hove and Solihull.

Why join our customer service team?

At Legal & General we pride ourselves on a collaborative culture that puts our customers first. You’ll be able to explore opportunities to grow your customer service career, and make a real impact. From Income Protection Claims Assessor to Customer Service Consultant, we’ve got a range of job roles available. We hire customer service representatives who are looking to grow in their careers and make a real difference. Join us today!

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Customer Service Job FAQs

What are the top customer service qualifications I need to be a good fit for the job?

People who love helping people! People who challenge positively, commit together and act decisively! Good listening skills, attention to detail and good communication skills.

What is the hiring process like for customer service jobs at L&G?

Easy application, quick process, efficient response back from L&G, an interactive selection and assessment process.

How can I set myself apart as a candidate when applying for a customer service role?

  • Have a well structured and easy to read CV
  • Detail all of your current skills and experience
  • Consider adding a cover letter

Are there different customer service jobs in different divisions or specialisms at L&G?

Customer Service roles are set across the retail part of the business, where you get involved with all aspects of customer protection and retirement.

How will L&G support me throughout my customer service career if I join the team?

We will support your customer service career with various induction and training programs to support you with the skills to do the role, as well as ongoing support and development to enhance knowledge and support career prospects.

Our people


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Gemma Rudden

Operational Readiness Consultant

"One of the most surprising aspects of working here is how much the company values each employee’s contributions. This inclusive and caring culture has made me feel valued and appreciated, which has played a big part in my personal and professional growth."

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Lucy Humphrey

Sales Team Manager

"I’ve come to understand that Legal & General is about much more than just insurance. I didn’t realise there are so many autonomous business divisions sitting beneath that trademark umbrella!"

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What we do?

There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions.

And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.

Click here to join us
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