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Customer Service Jobs

Supporting our customers starts with taking time to empathise.

At Legal & General, customer satisfaction is our top priority. Our customer service jobs entail resolving as many inbound queries as effectively and as quickly as possible. Our team is driven by a culture of empathy and teamwork; we value great individual contributions, but also the power of coming together.

Customer service careers at L&G are about more than answering calls. They're about making a meaningful difference to people at some of the most important moments in their lives, from life insurance and pension queries through to claims and bereavements. We look for people with strong customer service skills who understand that great customer service starts with genuinely listening, not following a script.

We have customer service jobs in Cardiff, Hove, and Solihull, as well as opportunities across the wider UK.

Customer service roles we recruit for

  • Customer Service Advisors: supporting customers across life insurance, pensions, and protection

  • Customer Service Consultants: handling more complex queries, including webchat

  • Customer Service Leaders: team leadership for experienced professionals

  • Customer Services Managers: operational management of customer service functions

  • Contact centre and call centre roles: particularly in Cardiff and Hove

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Customer service skills we look for

Strong customer care skills, including active listening, empathy, and resilience, are at the heart of every hire. Whether you have experience in call centre work in Cardiff, retail, or another customer-facing role, what matters most is your attitude and your commitment to doing right by the customer.

Customer service apprenticeships

We also run a customer service apprenticeship programme in Cardiff; a structured route into the profession for those starting out, combining on-the-job experience with the skills needed for customer service at a FTSE 100 company. Join us today.

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Our latest roles

Customer Experience Representative

Salary

Location

Cardiff

Work Location Type

Hybrid

Business Unit

Legal & General Retail

Job Family

Customer Service

Location

Cardiff

Full Time/Part Time

Full-time

Recruitment workflow

Volume Hiring

Permanent/Fixed Term Contract

Permanent

Description

Are you someone who enjoys speaking with customers, listening carefully and helping to make things clearer? We’re looking for Customer Experience Representatives to support our existing customers in o

Reference

0c067ed1-772b-4590-be30-64cad010f4e3

Expiry Date

01/01/0001

Apply now Add to shortlist
Apply now Add to shortlist
Customer Service Officer

Salary

Location

Solihull

Work Location Type

Hybrid

Business Unit

Legal & General Retail

Job Family

Customer Service

Location

Solihull

Full Time/Part Time

Full-time

Recruitment workflow

Volume Hiring

Permanent/Fixed Term Contract

Permanent

Description

We’re recruiting for a Customer Service Officer to join our Home Finance team.We’re looking for people who are passionate about delivering an exceptional customer experience and who enjoy working in a

Reference

2a49b811-a892-4e03-b3fd-ad976b1d905d

Expiry Date

01/01/0001

Apply now Add to shortlist
Apply now Add to shortlist
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Customer Service Job FAQs

What are the top customer service qualifications I need to be a good fit for the job?

People who love helping people! People who challenge positively, commit together and act decisively! Good listening skills, attention to detail and good communication skills.

Read more on our blog

What is the hiring process like for customer service jobs at L&G?

Easy application, quick process, efficient response back from L&G, an interactive selection and assessment process.

How can I set myself apart as a candidate when applying for a customer service role?

  • Have a well structured and easy to read CV
  • Detail all of your current skills and experience
  • Consider adding a cover letter

Are there different customer service jobs in different divisions or specialisms at L&G?

Customer Service roles are set across the retail part of the business, where you get involved with all aspects of customer protection and retirement.

How will L&G support me throughout my customer service career if I join the team?

We will support your customer service career with various induction and training programs to support you with the skills to do the role, as well as ongoing support and development to enhance knowledge and support career prospects.

Our people


image of staff member

Gemma Rudden

Operational Readiness Consultant

"One of the most surprising aspects of working here is how much the company values each employee’s contributions. This inclusive and caring culture has made me feel valued and appreciated, which has played a big part in my personal and professional growth."

Read more
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Lucy Humphrey

Sales Team Manager

"I’ve come to understand that Legal & General is about much more than just insurance. I didn’t realise there are so many autonomous business divisions sitting beneath that trademark umbrella!"

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There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions.

And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.

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