Job Description
As Product Manager, you will look after Individual Protection products as part of our Product Management Team. You will own the delivery of key technical product management activities to ensure our Retail Protection Products are maintained and developed with accuracy and to a high quality, supporting the L&G Retail Protection strategy.
You might currently be a Product Manager working on a protection product, but we’re also interested to see applications from Product Managers working in a broader FS environment. You could also have protection experience but not in a Product Management capacity – we’d also be keen to hear from those working in Sales or Claims Managers/assessors or underwriters working in Individual protection.
You will:
- Develop and maintain subject matter expert status of L&G Retail Protection products and competitor offerings by monitoring and analysing a wide range of MI, market insight and customer research. Use expertise to optimise L&G Retail Protection’s end-to-end product propositions, customer outcomes and New Business Value Add.
- Ensure all products are developed and managed within the Product Lifecycle Management (PLM) frameworks, including ongoing risk and value for money reviews. Review the performance of products and the service provided to customers to ensure that expected and acceptable standards are achieved. Support the monitoring and management of operational and regulatory product risks, with key issues logged on OneSumX and mitigating actions managed.
- Work collaboratively and contribute to agile scrums using your product expertise to deliver accurate and high-quality product and proposition developments in line with the Retail Protection Product Strategy, working with cross-functional areas (Finance, claims, underwriting, pricing, servicing, IT & change) to maximise the commercial benefits and customer outcomes of developments.
- Demonstrate product expertise and raise awareness of the products, through technical support to cross-functional areas, helping to answer queries and resolve issues. Support Senior Product Manager by contributing to the creation of high-quality committee papers and business cases for continuous development to optimise L&G Retail Protection’s end-to-end product propositions, customer outcomes and New Business Value Add.
- Own and maintain the Product Terms and Conditions and Policy Summaries, including syndications across distribution channels, ensuring they are always accurate and up to date. Be responsible for reviewing and updating external sources of information regarding L&G Retail Protection products so that our products are always accurately, and where possible, positively represented.
- Review and provide recommendations for all product related literature, providing high quality, accurate technical inputs for a range of customer communications, contact centre scripts, marketing and sales collateral, servicing processes and procedures. Seek to make recommendations to improve the quality of our customer communications and ensure good customer outcomes, in line with Consumer Duty.
- Provide mentoring and coaching to support the development and rigorous performance management of current staff to achieve more. May manage administrative support in accordance with the company's policies and procedures, including the Partnership Agreement, so that the team’s business objectives are achieved consistently.
Qualifications
Qualifications:
Degree level qualification desired or equivalent experience
Knowledge:
High level knowledge of Individual Protection Products both at L&G and of competitor propositions.
Advanced Microsoft Office knowledge.
Knowledge of Power BI or similar reporting software packages.
Experience & Skills:
Experienced at managing Individual Protection Products using a Product Lifecycle Management framework.
Experience of owning and updating product literature, ensuring technical accuracy and adhering to plain English standards to treat customers fairly.
Be detail and data oriented, with experience in using data and insight to identify opportunities
Experience in communicating at an array of levels with attention to detail and grammar.
Additional Information
Benefits:
When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.
If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.
You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings.
About us:
The brand with the brolly is choosing today to change tomorrow.
Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.
We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.
Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?
Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.
We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.
We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.
We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.
So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
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The brand with the brolly is choosing today to change tomorrow.
Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.
We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.
Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?
Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.
We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.
We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.
We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.
So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
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