Operations Coordinator

Humanity is facing fundamental challenges, with the future of our planet hanging in the balance. As the principal investment arm of the Legal & General Group, our aim at Legal & General Capital is to generate long-term shareholder value, while helping build a better society. We seek opportunities to invest in sectors most in need of investment and innovation, such as residential housing, large-scale urban regeneration and future cities. We’re backing investment in infrastructure and clean energy, and in start-up businesses to drive innovation and growth across the UK. We’re building partnerships between the public sector and institutional investors to accelerate housing delivery, create jobs, support local businesses and transform communities. This helps to create new asset classes for Legal & General’s varied investment requirements, our partners and the wider marketplace. 

As a growing suburban rental housing business in the UK we’ll offer a best in class product, exceptional service as an institutional landlord and a long-term, reliable service proposition for customers that enhance and strengthen the communities we build over the long-term.

To provide administrative and process support to the Operations team to achieve high service standards and drive performance of our residential rental portfolio, including all aspects of new development set up and housing management processes, including site visits.

The role holder will support the Mobilisation Manager and Operations Manager to ensure accurate, timely and organised set up and on-going management of our property portfolio. Supporting with housing development monitoring, building and maintaining a complete record of property details, liaison with housebuilders and liaison with our appointed letting and management agents.

What you will be doing:

• Support the Operations and Mobilisation Managers with coordination of key processes involved with the setting up of new developments, liaising with housebuilder / developer partners, insurance brokers and managing agent partners, facilitating the smooth running of our growing property portfolio.
• Organising, attending and taking minutes at meetings, processing invoices and compiling reports, to provide effective administrative support for the mobilisation and operational functions of our housing management team.
• Update and maintain our Asset Management database, to ensure accuracy and completeness of records.
• Support the Mobilisation Manager with coordinating property handovers during the lease up phase of active developments, to ensure homes are ready for occupation and income is maximised.
• Manage the collection and verification of sustainability and social impact data, to enable adherence with internal reporting requirements and monitoring of portfolio ESG performance.   
• Coordinate the procurement of homes specification fixture and fittings including sourcing, contract placement and managing relationships with key suppliers for the improvement of our product delivery.
• Review the performance of products and the service provided to customers to ensure that expected and acceptable standards are achieved.

•  A-Level or equivalent educated, or equivalent experience.
• Good IT literacy, with experience in using data management systems, Microsoft office suite and customer facing tech solutions.
• Excellent interpersonal skills and relationship building.
• Strong organisation skills
• Experience in busy, team working environments.
• Experience working with software systems; data input, data cleansing and reporting.
• Track record of developing effective working relationships and supporting multiple colleagues.
• Experienced in formatting and producing presentation documents and reports.

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. 

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.