HEAD OF PRODUCT & PROPOSITION

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Join us in this exciting new role of Head of Product & Proposition, working on a hybrid basis, spending one day in our Hove office a week. You will be: 

• Leading the delivery of the protection products and proposition strategy. Working with finance, underwriting, claims, servicing and other areas of the business to optimise opportunity and value.
• Collaboratively working with all distribution channels (Intermediated, Banks & Building Societies, Affinity Partners, Aggregators and Core Direct), Marketing, UW & Claims, Conduct and Operations to continue to design and develop customer relevant products and appropriate propositions to suit target customer needs, ensuring adequate means of distribution.
• Working with the channel marketing heads to define the go-to–market strategy, helping them understand the product positioning, key benefits and target market.
• Representing Products to update on current and future Protection product development and assimilate and discuss product related feedback at meetings with distribution partners, strategy meetings, Joint Management Committees and internal Governance Meetings. Represent L&G UK Protection externally to ensure that Retail Protection products and opinions are articulated correctly and positively.
• Ensuring that all those responsible for product development and management develop and maintain an in-depth understanding of the key drivers, challenges, legislative and regulatory issues facing the Insurance market and the impacts of these on both customers, intermediaries and Partners.
• Leading the development and execution of the Retail Protection portal strategy to ensure that Protection Products are represented correctly and are positioned to maximise opportunities for additional sales.
• Consumer Duty Undertake regular value for money assessments on all products / propositions in line with group and divisional standards and escalate any fair value concerns to senior management to enable appropriate action to be taken.
• Taking the lead in all matters with regard to the management of employees, ensuring that management discretion is used in a consistent manner and that the area follows the Group’s policies and procedures including the Partnership Agreement to maximise business performance.

Knowledge

Desirable: Professional Qualification e.g. Degree or Financial planning qualifications or relevant experience.

• Very strong knowledge of life and disability products and markets and an expert in protection insurance product and proposition development.
• Strong awareness of end-to-end processes within Protection insurance
• Strong regulatory framework understanding including FCA handbooks of principles, rules (PROD rules and Consumer Duty) and guidance (scope and structure).
• Awareness of proposed changes to regulations or industry practise that would impact upon the team and the ability to comment on, or escalate potential issues.
• Knowledge of risk management processes, including operational risk policies and loss/weakness identification, capture and reporting. Strategic and inherent risk management and implementation of technical risk policies.
• Knowledge of competitor firms, market practices, emerging new technologies and models for engaging with customers and the possibilities for benchmarking and networking.

Experience 

• Excellent stakeholder management and communication skills.
• Strong in use of a variety of media to impactfully communicate information through data analysis, presentations, written reports and graphs.
• Strong drive to innovate to improve customer engagement and outcomes while balancing needs of distribution and commercials for L&G.
• Experience of analysing data to make informed decisions about product strategies.

Leadership 

• Leadership: Leading and inspiring teams to execute product strategies and achieve organisational objectives.
• Customer Focus: Maintaining a strong focus on the customer to build trust, loyalty and satisfaction
• Innovative Mindset: Keeping abreast of emerging technologies and market trends to innovate products and propositions.
• Strategic Thinking: Developing and implementing long-term strategies to meet business goals and stay competitive.

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including 30 days holiday (excluding bank holidays), an annual supplement for private medical insurance, generous pension scheme, life assurance, and a car allowance of 12% of your annual salary. We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan, and there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. 

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.