Head of Employee Relations Operations and Case Management

Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes.  It’s up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we’re helping to improve our customers’ lives, and contributing to the success of the business every day.

We’re currently looking for a Head of Employee Relations Operations & Case Management to build and manage our ER and Restructuring team.

L&G has recently implemented a tier model, and the ER and Restructuring team is the centre of excellence for the business. In this role you will ensure that the organisation is implementing the policies and frameworks defined by the Group Head of Policies and Group Head of Legal.

You’ll bring an external perspective and thought leadership on ER policy implementation into the business, ensuring that the organisation is proactive, maintaining or pushing ahead of trends and delivering ER that is attuned to the needs of the workforce.

Reporting into the HR COO, your focus in role will be on managing and restructuring individual employee relations matters such as grievances, long term absence, disciplinary actions, terminations, etc. This is a relatively new role and team within the business, requiring extensive prior experience in managing teams and projects.

What you'll be doing:

1. Provide leadership, performance management, and guidance to the ER and restructuring team.

2. Ensuring that the ER team are seen as experts in disciplinary actions, terminations, and other performance-related matters, ensuring adherence to company policies and employment laws.

3. Establish key metrics to measure the effectiveness of the ER team and provide regular reports to COO and HR Directors on trends and areas for improvement and focus.

4. Evolve and embed L&G’s approach to managing ER cases across the Group, so that there is appropriate risk-based approach in place and that decisions are within risk appetite.

5. Collaborate with HR and management teams to ensure that ER cases are managed to ensure a consistent, fair process and promote employee’s wellbeing.

6. Provide advice and guidance to HR and business leaders on all aspects of employee relations issues, so that they can effectively develop and apply suitable solutions to resolve business and employee issues.

7. Identify employee relations training needs and facilitate workshops or training sessions to ensure that the ER team has the necessary skills, knowledge, and behaviours to deliver the best service to the Group.

What we're looking for:

• Extensive prior experience in Head of ER roles within large and complex organisations.

• Extensive experience in team and project management, to include building teams and restructuring within ER.

• Great energy, with a focus on the art of what is possible.

• Autonomous with a pragmatic approach to sensitive matters.

• A background within Employment Law would be highly advantageous.

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, 30 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You'll receive a car allowance of 12% of your annual salary, and you can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. 

Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.  

We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.  

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.  

We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. 

If you’re open to find out more, we'd love to hear from you.