Global Head of Client OnBoarding
- London
- Full-time
- Customer Service
__jobinformationwidget.freetext.ExternalReference__
648_12803
This vacancy has now expired. Please see similar roles below...
Legal & General Investment Management is the global asset management business of Legal & General Group. Our purpose is to create a better future through responsible investing. We strive to achieve this through a strong sense of partnership with our clients, working together to achieve positive long-term outcomes. We draw on industry-leading expertise to innovate constantly across public and private assets, index and active strategies. And we are a responsible investor, rising to the challenges of a rapidly changing world.
As one of Europe’s largest asset managers and a major global investor, with total assets under management of £1.16 trillion* ($1.47tn, €1.35tn, CHF 1.31tn), LGIM works with a wide range of global clients, including pension schemes, sovereign wealth funds, fund distributors and retail investors.
For more than 50 years, LGIM has built its business through understanding what matters most to its clients and transforming this insight into valuable, accessible investment products and solutions. LGIM provides investment expertise across the full spectrum of asset classes including fixed income, equities, commercial property, and cash. Its capabilities range from index-tracking and active strategies to liquidity management and liability-based risk management solutions.
To lead the delivery of key client facing operational services to clients across Institutional & Wholesale channels to support LGIMs client retention and growth objectives. Focused on ensuring we deliver our key service capabilities whilst driving efficiencies, scalability & automation. Driving the evolution of global functions to meet the firms’ strategic objectives.
- Lead the Client & Fund Onboarding function globally, currently 60 colleagues, in the delivery of these key services to our clients and their consultants and advisors.
- Client & Product Onboarding
- Coordinate new mandate onboarding and implementation across regions into LGIM and any subsequent client directed change to grow and retain revenue
- Identify complexities and partner with the business to onboard
- Own the onboarding and change for LGIMs product business ensuring we can continue to secure new revenue sources
- Design the operating model with the Head of Global Client Service Operations and their senior leadership team. Partnering with stakeholders in Distribution, Investment and Operations to refine and evolve the operational client service proposition across channel, region, product and client segment. Aligning with client strategy, value and costs. Integrate teams and deliver an improved global model and experience.
- Nurture a strong understanding of the evolving global sales strategy, associated impacts & pipeline by partnering with the leadership team across Global Client Service Operations, Product and Distribution. Enabling ability to assess & address the impact on the operating model of the firm, any development required and any risks that need to be addressed.
- Partner with peers & leaders across the business to ensure they have appropriate insight and develop their teams to meet the ongoing and changing demands of our clients and the Global Client Service Operations strategy.
- Build out the operating model to enable optimal delivery of service in a scalable, efficient and risk-controlled manner. Drive new ways or working focused on data capture, governance, automation and operating model design, service improvements to provide an enhanced client experience. Ensuring a global approach and partnering with data and technology teams.
- Engage and initiate strategic projects to drive the future vision of the function and align to LGIM’s strategy.
- Lead and foster a strong client service focused culture and drive other teams to meet you there. Identify improvements to the client experience and evolve and design teams to meet our CX goals and step into digital transformation and self-service tooling.
- Create a positive culture for health & wellbeing and drive the LGIM agenda.
A level or degree
Wide ranging knowledge of investment management service and product
10+ years of business management or operational experience
Minimum of 10 years people management experience
Great news! We will let you know when a new job like this has been added!
Our businesses
There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions. And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.
Read MoreWorking for us
Here, your actions and ideas come to life in exciting and meaningful ways. Ours is a story of evolution, a journey we can go on together. Ours is a culture of trust and collaboration, genuinely caring about society and one another. At Legal & General, your story will be anything but familiar.
Read MoreSimilar roles
Salary
Location
London
Business Unit
Legal & General Investment Management
Job Family
Marketing LGIM
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
Are you passionate about ensuring marketing excellence while upholding the highest standards of compliance? We’re looking for a Senior Marketing Compliance Manager to join our team and help shape the
Reference
d16e95d8-4d0f-48e4-8b44-ed686336a0f8
Expiry Date
01/01/0001
Salary
Location
Brighton and Hove
Business Unit
Legal & General Retirements Institutional
Job Family
Defined Benefits
Location
Hove
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
Due to continued growth in our award-winning Pension Risk Transfer business we are seeking a number of dedicated and knowledgeable Senior Calculations Consultants to join our PRT Client Services funct
Reference
84bdd457-5341-4d4d-ab2a-19026395e064
Expiry Date
01/01/0001
Salary
Location
Brighton and Hove
Business Unit
Legal & General Retirements Institutional
Job Family
Actuary
Location
Hove
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We are seeking a skilled and experienced Technical Manager to join the Onboarding Calculations Team within our Pension Risk Transfer (PRT) Client Services function.This role is essential in maintainin
Reference
eb0bf5dd-cd32-4119-92da-1fbffcaf12c0
Expiry Date
01/01/0001
Our latest posts

Teaser
Technology, Digital & DataContent Type
BlogPublish date
07/23/2025
Summary
London has long been a global centre for innovation, and when it comes to financial technology, it’s one of the most exciting places to build a career in IT. As demand for digital skills cont

by
Enrique Rodriguez
%5B14%5D.jpg)
Teaser
GeneralContent Type
BlogPublish date
06/26/2025
Summary
At L&G, we know Pride is more than a single month in the calendar; it’s a mindset we carry year-round. Our theme for this year, ‘Committing together, united in pride’, reminds us that progress is

by
Enrique Rodriguez

Teaser
Future TalentContent Type
BlogPublish date
06/19/2025
Summary
Starting your career journey is an exciting milestone, and finding the right opportunities to develop your skills and gain valuable experience is essential. At Legal & General (L&G), we are prou

by
Enrique Rodriguez

Teaser
Finance & ActuaryContent Type
BlogPublish date
06/19/2025
Summary
The finance sector is transforming faster than ever, with new technologies, complex regulations, and evolving business models shaping the way organisations operate. At Legal & General (L&G), t

by
Enrique Rodriguez

Teaser
Finance & ActuaryContent Type
BlogPublish date
06/04/2025
Summary
Tax careers at Legal & General (L&G) are about influence, integrity, and impact. As one of the UK’s leading financial services companies, we rely on our tax professionals to help shape strategic

by
Enrique Rodriguez

Teaser
GeneralContent Type
BlogPublish date
05/29/2025
Summary
London has long been a magnet for ambition, a global city where industries evolve, opportunities multiply, and careers are built. There’s something for everyone, from experienced professio

by
Enrique Rodriguez

Teaser
Customer Service & SalesContent Type
BlogPublish date
05/29/2025
Summary
At Legal & General (L&G), customer satisfaction is our top priority. It’s more than answering questions. It’s about making a real difference in people’s lives. From the Pensions Helpline to Grou

by
Enrique Rodriguez

Teaser
Executive LeadershipContent Type
BlogPublish date
04/25/2025
Summary
The traditional top-down leadership model is becoming increasingly obsolete. In today’s complex, fast-paced world, the most effective leaders are collaborative, emotionally intelligent, and, most i

by
Enrique Rodriguez

Teaser
Finance & ActuaryContent Type
BlogPublish date
04/24/2025
Summary
In an era where data drives decision-making across every industry, the role of the actuary is evolving at an unprecedented pace. At Legal & General, we recognise that the traditional actuarial

by
Enrique Rodriguez

Teaser
Technology, Digital & DataContent Type
BlogPublish date
04/24/2025
Summary
Digital transformation is no longer a future ambition; it’s a present-day imperative. As organisations accelerate their adoption of emerging technologies, the role of IT professionals has

by
Enrique Rodriguez