Customer Service Consultant - Webchat
- Cardiff
- Full-time
- Customer Service
__jobinformationwidget.freetext.ExternalReference__
1552_13961
This vacancy has now expired. Please see similar roles below...
Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
Joining us means helping create brighter financial futures for all our customers.
Recruiter: Clarice Wale clarice.wale2@landg.com Internal Closing Date: 05/08/2024
We’re recruiting for a Customer Service Consultant to join us.
Do you love helping to customers? Would you thrive in a role where you are supporting customers all day? Are you experienced in the world of customer service? If this sounds like you, then look no further! We’re recruiting for Customer Service Consultants to support our life insurance customers via a live chat service and administrative tasks.
This team delivers a first class customer service experience to Life Insurance customers, throughout the life of their policy, building and maintaining customers’ trust and confidence to maximise customer satisfaction, ease of doing business and opportunities to promote self-service and business retention.
We are offering a starting salary of £23,000. Following a short period of training in our office, you’ll then be 50% homebased and 50% based from our Cardiff office. The role is full time Monday to Friday and the latest you’ll finish is 18:00, meaning you’ll have the weekends off to relax!
What you'll be doing:
- Manage all customer contact, in writing, across a range of customer call chats, products and processes, and different business areas if required.
- Pro-actively manage relationships with Customers, Intermediaries and internal departments, especially around key events in either the new business or existing business journey through professional communication, promotional activity including promotion of Self Service, and resolving service issues where possible at first point of contact.
- Manage customer complaints, either those you identify yourself or those referred to you by a colleague or Team Manager, ensuring you take full ownership of the issue, log the complaint correctly on the appropriate database, resolve the complaint to the customers satisfaction or refer to the Complaints Team within the regulatory timescales, and provide route cause feedback to your Team Manager.
- Constructively challenge the way we work and be an advocate for change by participating in team meetings, raising ideas with your Team Manager and involvement in project implementation or being a Subject Matter Expert to improve the customer journey or business efficiency.
- Support opportunities to retain business, by understanding fully what a customer is asking for and providing a tailored response
- Protects our customers, people and shareholders by complying with regulatory requirements. Has knowledge and awareness of internal procedures and proactively helps ensure compliance with these within their teams to minimise risks.
- Work with your Team Manager to manage your own personal development to continually improve your skills and knowledge by attending scheduled 121s, coaching sessions and any planned training courses or e-learning modules.
Who we're looking for:
- Customer Service Skills
- Effective communication skills
- Problem solving and decision making skills
- Able to plan and organise their time and workflow
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Private medical insurance (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we'd love to hear from you.
Great news! We will let you know when a new job like this has been added!
VideoUrl
https://youtu.be/8ZYGBwImH08
Working for us
Here, your actions and ideas come to life in exciting and meaningful ways. Ours is a story of evolution, a journey we can go on together. Ours is a culture of trust and collaboration, genuinely caring about society and one another. At Legal & General, your story will be anything but familiar.
Read MoreOur businesses
There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions. And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.
Read MoreSimilar roles
Salary
Location
Brighton and Hove
Business Unit
Legal & General Retail
Job Family
Underwriting & Claims
Location
Hove
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for a Claims Operations Manager to join our Group Protection Claims area, this role is hybrid where you will work in our Hove office 1-2 days per week and the rest from home! We are o
Reference
e131ade7-b378-4db2-ac1c-d832d793f4e9
Expiry Date
01/01/0001
Salary
Location
London
Business Unit
Legal & General Group IT & Digital
Job Family
IT & Change
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We're looking for a Head of Infrastructure Engineering to join us in either London or Hove.You'll lead the cadre of Infrastructure Engineers that build, deploy and maintain the Infrastructure Products
Reference
576ebda9-939e-45d9-9f87-385f94539637
Expiry Date
01/01/0001
Salary
Location
CARDIFF
Business Unit
Legal & General Retail
Job Family
Customer Service
Location
Cardiff
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for Customer Service Advisors to join our life insurance team who deliver a first-class customer experience throughout the life of their policy.We’re offering a starting salary of £23
Reference
48725ccd-1924-4bad-b2d6-2472117eeebe
Expiry Date
01/01/0001
Our latest posts
![legal and general customer service rep smiling at computer](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481179/31f2ded7-d4d4-437f-850d-2b77e708dc60/2023.17000.2402/img/BrpfdE0hqEJXXwjcupPR8g/75/LAG_0494.jpg)
Teaser
Customer Service & SalesContent Type
BlogPublish date
08/28/2024
Summary
Good customer service is such a big factor in customer retention. It makes our Customer Service Team a very important and vital part of our business. On average, 65% of customers have reported chan
![](/Blob/images/user_no_image.jpg)
by
Enrique Rodriguez
![man smiling sitting at desk in suit and tie](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481179/31f2ded7-d4d4-437f-850d-2b77e708dc60/2023.17000.2402/img/NZqz3wHIAk7YQgjcsT00tg/75/LondonHeadOffice350.jpg)
Teaser
InvestmentsContent Type
BlogPublish date
08/09/2024
Summary
Did you know that the global asset management industry manages over $100 trillion in assets? This staggering figure highlights the immense opportunities within this field globally. We are one of Eu
![](/Blob/images/user_no_image.jpg)
by
Enrique Rodriguez
![A woman with red hair and a floral top on a laptop in a colourful office](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481179/31f2ded7-d4d4-437f-850d-2b77e708dc60/2023.17000.2402/img/ENOdg-sZWUqerQjcoAJNhA/75/L%26GCardiffPeople312+(1).jpg)
Teaser
Technology, Digital & DataContent Type
BlogPublish date
07/12/2024
Summary
We all live in a data-driven world, where businesses generate approximately 328.77 million terabytes of data every day. This is a huge amount of data that can be really overwhelming for any busi
![Photo of a headshot of Bindu, a women in a black and white outfit smiling in a garden](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481179/31f2ded7-d4d4-437f-850d-2b77e708dc60/2023.17000.2402/img/RBwNvKGJQE612Qjcn_1j1w/75/Bindu+Bakrania+2.jpg)
Teaser
Technology, Digital & DataContent Type
BlogPublish date
07/10/2024
Summary
At Legal & General, we like to share our employees' stories and celebrate their success. Bindu Bakrania has been with us since April 2023 and has achieved immense growth in her career in data analy
![Photo of Gemma, in the woods, holding her pet dog and smiling while taking a selfie.](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481179/31f2ded7-d4d4-437f-850d-2b77e708dc60/2023.17000.2402/img/qjCSo-k2xkeWCQjclb9VAw/75/Gemma+02.jpg)
Teaser
Our peopleContent Type
BlogPublish date
06/27/2024
Summary
At Legal and General, we see the potential in you. If you do not have a strong background in financial services and have worked as an Analyst in other industries, for example, those skills are tra
![Two women at a desk on a laptop in a work meeting in the office with a big screen behind them.](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481179/31f2ded7-d4d4-437f-850d-2b77e708dc60/2023.17000.2402/img/wYUiv_V5ukyTYgjcj0fu9w/75/L%26GHove29.jpg)
Teaser
Finance & ActuaryContent Type
BlogPublish date
06/19/2024
Summary
In the current quickly evolving digital terrain, the integration of artificial intelligence (AI) and advanced technologies into various industries is reshaping many traditional roles. Actuarial scie
![Female data engineer working on her laptop at a desk in a modern office](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481179/31f2ded7-d4d4-437f-850d-2b77e708dc60/2023.17000.2402/img/aeKLf9HSvUj3ygjchwD8xw/75/Data+engineer.jpg)
Teaser
Technology, Digital & DataContent Type
BlogPublish date
06/11/2024
Summary
At Legal & General, we’re committed to creating an environment where people can thrive in their careers. We understand the important role that Data Engineers play in our mission to build a more sustai
![](/Blob/images/user_no_image.jpg)
by
Enrique Rodriguez
![Picture of a female Risk Manager at her desk with a laptop in an office](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481179/31f2ded7-d4d4-437f-850d-2b77e708dc60/2023.17000.2402/img/RKOcmOHwi0NyOAjcfzL3YQ/75/L%26GHove94%5B1%5D.jpg)
Teaser
Our peopleContent Type
BlogPublish date
05/30/2024
Summary
Risk Management a { text-decoration: underline; } According to a recent report by the International Risk Management Institute, the demand for skilled Risk Managers is growing. As a
![man sat at a laptop with a headset on](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481179/31f2ded7-d4d4-437f-850d-2b77e708dc60/2023.17000.2402/img/kJyJGGRV40dnXgjcc-5d2w/75/Cybersecurity+Blog+Format.jpg)
Teaser
Technology, Digital & DataContent Type
BlogPublish date
05/07/2024
Summary
Data breaches cost businesses an average of $4.35 million in 2022 globally and such breaches have continued to become one of the biggest cyber security threats. In the ever-evolving digital landsc
![man in headset at a computer smiling at his colleague](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481179/31f2ded7-d4d4-437f-850d-2b77e708dc60/2023.17000.2402/img/Sjo4m7yy3Uy0fwjcc-rdvg/75/CS+Blog+format.jpg)
Teaser
Customer Service & SalesContent Type
BlogPublish date
05/07/2024
Summary
In the dynamic realm of customer service, the difference between good and great can be significant. 82.5% of customers whose overall satisfaction with an organisation is 9 or 10 out of 10, also