Customer Service Advisor

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. 

Are you passionate about providing exceptional customer service? Do you enjoy helping people and solving problems? We’re looking for motivated Customer Service Advisors to join our Customer Application Support team in Hove/Cardiff. 

The starting salary is £22,000, increasing to £23,000 following a successful 6 month probationary period and increasing to £24,000 after a successful first year with us. After your first year, there are further opportunities to progress. 

This position offers the flexibility of hybrid working, enabling you to work from home and from our office, giving you the chance to work in a supportive team with a great company culture.  

Our phone lines are open 0900-1800 Monday- Friday. You’ll work 35 hours during our opening hours.   

Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.  

We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:  

• *You’ll have the opportunity to participate in our annual, performance-related bonus scheme (discretionary)  
• As your skillset grows, it’s possible your earning potential will too.  
• 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.  
• Generous pension contribution 
• Life assurance x8 of base salary 
• Private medical insurance 
• Recommend L&G as a great place to work and earn money if someone you know joins us. 
• A variety of company share schemes, discounts at a huge range of high street stores and on our own products. 

What you'll be doing

• You’ll be working in one of our lively and dynamic contact centres, answering inbound phone calls from our customers and financial advisors about their new life insurance applications and existing life insurance policies. 
• You’ll provide customers with a first-class experience during every interaction by delivering a high quality and efficient service.  
• Given the nature of what we do, sometimes these calls can be emotive, so, we’re looking for people who are naturally caring, empathetic and resilient. The regularity of these types of calls will depend on which team you join. 
• Delivering a personable service to our customers, supporting our customers’ needs accurately on a right first time basis, ensuring next stages are understood and that any correspondence is effective and accurate. 
• You’ll use our in-house systems to give our customers a positive experience whilst, maintaining compliance. 
• Steer your own development; provide a great customer experience whilst helping you achieve your own career goals 
• For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.

• People who love helping people! People who are straightforward, ambitious, authentic, collaborative and purposeful. 
• Customer service experience within the financial services or retail sector is preferred but not essential. We’d also consider candidates who haven’t got customer service experience but have the natural strengths to thrive in this role. 
• Passion for customer experience and getting things right first time. 
• Confidence in using Microsoft Office. 
• Able to work in a fast-paced environment. 
• Strong communication skills and an authentic and empathetic nature. 
• We will provide you with 6-8 weeks training and support, giving you all of the knowledge and tools you will need to be successful within your role. 

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.