Business Improvement Consultant

Are you a Business Improvement Consultant looking for your next move?

We’re currently looking to hire a Business Improvement Consultant to join Legal and General Retail Workplace Savings.

This is a fantastic role where you’ll successfully deliver improvement outcomes in support of Legal and General Retail Workplace Savings vision, purpose and culture. To identify, diagnose, design and implement a variety of business improvement projects to help operational teams to become more effective and efficient in the delivery of service to customers and clients

As part of your new role you will have the opportunity for the following:

• Work with local management to initiate process improvements to support the attainment of customer, service and commercial targets, using structured methodologies and project governance.
• Manage, deliver and embed process improvement and change projects that have an impact on L&G Retail Workplace Savings (Cardiff) and which support the business strategies - including the planning, scheduling, controlling and reporting of project activities.
• Define, re-engineer and analyse L&G Retail Workplace Savings (Cardiff) services and systems, ensuring details are fully documented and recommendations for business requirements, process improvements and changes to the area are captured.
• Identify and implement the selected options using Systems Thinking and other continuous improvement methodology, implementing or enhancing work measurement and management tools or other business improvement techniques.
• Use robust data to identify causes of failure, challenge processes and work with the business to act upon the analysis results to continuously improve process efficiency, cost effectiveness and quality of service - to include proactive suggestions on improvements to current ways of working, products and services to support the business in realising benefits.

During the selection process we will be looking for for following experience and abilities;

• Experience of contributing to strategies for continuous improvement across a significantly sized business
• Experience of applying System Thinking and Lean methodology with evidence of demonstrable improvements delivered
• Experience of Stakeholder Management across all levels
• Experience in leading projects involving technical process and system elements

• The ability to understand and identify problems, understand the root cause of a problem and the impact it may have on the business and most importantly be able to come up with necessary effective solutions.

• Excellent, communication skills including an honest, transparent communication style across all levels of an organisation. 

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.