Service Designer

Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes.  It’s up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we’re helping to improve our customers’ lives, and contributing to the success of the business every day.

We have an exciting new opportunity for a Service Designer to join us in either Hove or London!

You'll be joining a discovery and design team with a mission to see the world through the eyes of our customers and colleagues and of course to bring together the wider design community. The team supports strategy development, vision setting, customer value proposition design, end user research and testing, process efficiency, systems thinking and requirements elaboration. This is the ideal opportunity for someone like you, who thrives on working with ambiguity and possesses an energetic and flexible mindset.

What you’ll be doing

• Designing services blueprints that include the user experience and the behind-the-scenes activities of the departments, processes and systems that deliver the service, taking into account things that happen before and after the primary experience, considering the upstream causes and downstream effects
• Designing and facilitating Discovery activities (workshops, stakeholder interviews, design sprints, ideation, co-creation etc.) to understand and envision full end-to-end services, including how the service operates across digital and non-digital channels
• Acting as a hands-on practitioner within our Design Discovery service through research, mapping, experimentation, prototyping and user testing. Integrating efforts across multiple teams into coherent customer journeys. Connecting the actors responsible for delivering the service
• Supporting the costing and planning activity of Discovery engagements, reporting on the status of deliverables, and identifying and managing risks. Carefully managing expectations and facilitating discussions through ambiguity, complexity or under time or other constraints
• Guiding and training colleagues in Service Design best practice, empowering them to spread such methods and approaches throughout the business. Speaking on behalf of and representing the Design Discovery service to internal audiences through regular presentations, show cases, articles and case studies.

What we’re looking for

• A deep understanding of service design, value proposition design, and experience design for solutions (digital services and products) of all kinds, sizes and contexts.
• Skilled in facilitating in-person and remote Design Discovery activities such as workshops, design sprints and co-creation events.
• Must have a strong background as a Service Designer within a product design and agile delivery environment.
• Experience of working strategically on end-to-end services.
• Experienced in the exploration and co-creation of new ideas and design solutions that meet the needs of all users alongside the goals and commercial ambitions of the business.
• Confident to explore, challenge and expand upon work requests and commissions.
• Applied knowledge of service design methods; service blueprints (AS IS, TO BE), customer journey mapping, business process modelling and mapping etc.
• Any previous experience within a User Experience role would be a huge plus!

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, 27 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings.

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.