Onboarding Calculations Consultant

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer. 

Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider.

Who we are 

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023. 

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us.

We’re looking for an Onboarding Calculations Consultant to join our Award Winning PRT business.

As an Onboarding Calculations Consultant you will support with new and ongoing client services tasks that pertain to Defined Benefit Pension schemes. If you're detail-oriented, passionate about delivering excellent customer outcomes and want to be part of a collaborative team, who apply technical expertise to help shape the onboarding experience for our clients and members. Then this might just be the role for you.

This is a hybrid working opportunity, which means that you can split your working week between home and the office to find a work-life balance that works for you. 

What you'll be doing:

• Providing manual calculations and claims support for Defined Benefit Pension schemes
• Drafting clear communications to members and third-party intermediaries
• Calculating accurate quotations and ensuring compliance with benefit specifications
• Authorising payments and updating systems for non-standard schemes
• Acting as a technical expert and point of contact for sensitive or priority schemes
• Setting up and maintaining scheme records and resolving anomalies
• Following standard operating procedures and maintaining audit trails
• Communicating key updates to internal teams and third parties

Who we're looking for:

• Strong mathematical skills with problem solving capabilities and attention to detail
• Ideally an understanding of Defined Benefit Pension schemes
• Ability to managing priorities and work effectively to tight deadlines
• Knowledge of relevant legislation including GDPR and Consumer Duty
• Ability to communicate clearly, concisely and empathetically with a range of stakeholders
• Maintaining a customer-focused approach in all interactions
• Taking initiative to reduce risks and improve processes wherever possible
• A pension qualification such as CII or PMI, or equivalent experience (would be highly beneficial)

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.