Repairs and Maintenance Manager (Affordable Homes)

Do you share our passion for creating a safe, secure, and affordable place for everyone to call home? That's exactly what we're working towards at Affordable Homes. With a fast-growing pipeline, we collaborate with well-known developers, housing associations and public sector bodies across the country to drive new investment into the affordable housing sector.

As part of the wider Legal & General Group, our heritage goes back over 180 years, with a solid reputation as one of the leading financial services groups. We are pioneering institutional investment into the housing sector, whilst providing excellent service and quality homes.

Focusing primarily on the Shared Ownership and affordable rent markets, we strive to be the UK’s leading private affordable housing provider, known for excellent service and quality homes.

Salary - £50,000-£60,000 per annum + 10% car

As a business with ambitious plans to scale-up, our growth is rapid, and our model aims to utilise technology and innovation to drive service quality and operating efficiency. As a Repairs & Maintenance Manager, you will ensure that the end-to-end approach to asset management is robust and delivers the best commercial and quality outcomes to the business and its customers.

At L&G Affordable Homes, we work in a professional environment that allows autonomy, values initiative and encourages growth. If you thrive on impactful work and love the thrill of a dynamic setting, then this is a fantastic opportunity.

What you'll be doing

• Support the Property & Technical Manager in reviewing and assuring overarching approach to repairs & maintenance, including servicing and reactive/planned maintenance proposed and delivered by Management Providers, external partners and in house.
• Implement R&M data review strategy to include overview of the type and cost of repairs being completed internally and by MP’s. Develop and implement tech solution within Salesforce platform including reporting and dashboards to identify and highlight recurring component repair trends and insights to support specification review and scheme quality control.
• Update component catalogue as and when components are replaced by MPs and via internal suppliers, and implement automated process within Salesforce.
• Develop, implement, and maintain supplier relationships that enable effective business R&M performance. Oversee management of key contractor within hybrid repair model including performance KPI’s and necessary tech enhancements to ensure success.
• Contribute to supplier competency framework alongside Safety & Compliance Manager
• Support Management Providers with Salesforce adoption, specifically training and implementation of R&M functionality, raising enhancements where necessary.
• Review Management Provider PPM returns to ensure communal components/plant are being serviced & maintained where landlord responsibility, and maintain servicing certification records. Implement automated approach to returns via Salesforce platform.
• Support the Operations team and wider business with ad-hoc repair requests and compile/submit stock investment spend requests to executive board for works which exceed Operations approval limits.

Who we're looking for:

• Strong academic background, with experience in residential property management and/or facilities management, along with relevant qualifications.
• Background in affordable housing and/or property management repairs, maintenance, and compliance desirable
• Experience overseeing repairs & maintenance functionality and contractor procurement & management.
• Skilled in utilising and developing proptech to automate and improve workstreams.
• Experience maintaining servicing & compliance records and pay strong attention to detail.
• Decisive when working in a fast paced environment and when  working to periodic deadlines.
• Proactive and creative approach to relationship-building and problem-solving, with a strong attention to detail.
• Strong stakeholder management skills, with the ability to communicate and influence key stakeholders both internally and externally at all levels.
• Experience embracing technology and innovation, with a working knowledge of Salesforce desirable.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart  

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.