Payroll Team Manager

Legal & General looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer.

Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined benefit (DB) schemes, and reinsurance solutions from our global hub in Bermuda. We work with companies, DB pension schemes and their advisors to help them secure and protect scheme members’ retirement benefits.

Joining us means you’ll support customers’ financial security in retirement; help companies to settle their pension liabilities and focus on growing their businesses; and enable investment for the long term to back our pension promises.

We’re recruiting for a Payroll Services Team Manager to join us. You will a team of staff completing the smooth transition of pensioner payroll for Pension Risk Transfer business to Legal & General from the previous payers, payroll alterations and Buy-In payment reconciliations ensuring accuracy and timeliness.

What you'll be doing:

• Managing, motivating, and developing employees at all levels, in a manner that is consistent with the Company’s policies and procedures, to maximise the performance of the area
• Managing buy-in payments for complex schemes including those loaded to appropriate internal system and those calculated on spreadsheets, ensuring all payments and true-up calculations are completed accurately and within the agreed timescales
• Ensuring that the team provides the highest level of support to clients (internal and external) including consultants, trustees, administrators, and pensioners at all times, ensuring that all of their enquiries are resolved in accordance with the relevant SLAs
• Managing a team loading new payroll data and any amendments for immediate annuitant schemes onto the appropriate system in line with the benefit specification
• Understanding and maintaining the team’s work processes, regularly reviewing and updating processes for new product developments
• Ensuring all risks and controls relating to the department are monitored and reported in accordance with risk and compliance guidelines
• Managing and prioritising workflow and resources to ensure that all deadlines are met

Who we're looking for:

• Understanding of defined benefit pension schemes is highly beneficial.
• Working to tight deadlines
• Clear communication
• Has a knowledge of the following legislation and remains compliant:  GDPR, Money Laundering, Complaints, Treating Customers Fairly and Breach guidelines
• Has a strong understanding of the risks to their team, and the business. Actively takes steps to reduce these risks
• Highly customer focused and understands the need to maintain and improve relationships with both internal and external customers. This includes policyholders, scheme members, legislative bodies, third parties and your colleagues within the whole of L&G.
• Confident working with data (in Excel) and using a range of functions
• Experience loading data and benefits to administrative systems
• Ability to prioritise own work having a regard for Team and business area needs. Can demonstrate an ability to plan realistically and organise across tasks/projects, achieving deadlines as directed

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.