Member Communications Manager

Legal & General is one of Europe’s largest asset managers, providing clients and partners with complex, responsible investment solutions, across public and private markets. As a global investor, we are present where our clients most need us – from Hong Kong and Singapore, to Chicago and major European financial hubs.

Created by combining our investment management (LGIM) and asset origination (LGC) capabilities, our Asset Management division works with our Institutional Retirement and Retail divisions to benefit our clients and customers – which include individual savers, pension scheme members and global institutions – and deliver enhanced shareholder returns.

Joining us means becoming part of a market-leading team, with capabilities across the full spectrum of asset classes, with an enduring commitment to responsible investment and creating long-term, sustainable value for our clients and partners.

We're recruiting for a Member Communications Manager to join our award winning DC Team to create and implement communication plans & campaigns for workplace pension clients. These plans will help clients achieve their goals to improve member engagement – and help with LGIM’s business growth and retention objectives.

The ideal candidate will be comfortable presenting to and engaging with our members, helping to educate them on their pension savings and options. This role involves regular travel, as you’ll be meeting members face to face at various locations to provide support and guidance in person.

What you'll be doing:

• Managing and delivering highly effective workplace pension communication plans for a specified portfolio of clients
• Working with the Workplace Member Communications team, maximising the impact and quality of multi-channel communications to support LGIM’s business growth and retention objectives
• Working closely with the wider Client Relationship Management team, co-ordinating and personally delivering successful face to face activity with pension scheme members
• Using client and member feedback, together with market knowledge to ensure the continuing evolution of client communication plans and the face-to-face activity we deliver to members
• Personally maintaining a good knowledge of L&G DC pensions proposition and processes. Keeping abreast of legislative developments and other market activity in order to be able to discuss relevant topics in an informed manner with clients and member
• Maximising cost effectiveness and employer satisfaction by implementing best practice in all aspects of the development and delivery of communications
• Ensuring all activity undertaken in fulfilling the role considers the fair treatment of the end customer

Who we're looking for:

• Broad understanding of different media, audiences and their needs for effective communications
• Experience and knowledge of DC product solutions and marketplace
• Proven track record of project and stakeholder management including delivery
• Corporate client relationship management experience in a product provider, asset manager or EBC/significant intermediary
• Excellent communication/presentation skills – previous client-facing meeting and presentational experience is a requirement, as is the ability to articulate and convey information in a clear and compelling manner in writing and in person
• Professional qualifications in relation to the role are desirable but not essential, for example marketing qualifications and technical pension qualifications

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.