Member Communications Manager

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

We’re recruiting for a Member Communications Manager to join us. You will develop, maintain, and test regulated member communication materials across all schemes, using in-house composition. Covering the end-to-end member lifecycle. Driving the best member outcomes and meeting commercial and regulated needs of the Workplace business and wider division. Utilising behavioural economics, Member Insight and research to maximise the effectiveness of the core member comms, covering transactional comms, product literature, etc.

What you'll be doing:

• Designing and delivering regulated communications, literature, and supporting activity across schemes, supporting the contact & engagement strategies for members, working efficiently and within budget and timescale, observing brand guidelines and Tone of Voice, ensuring customer centricity at all times, and aligning to L&G’s Customer Experience and Treating Customers Fairly Policy
• Where relevant, working with agencies and third-party suppliers to deliver materials, and ensuring that they are delivering to brief and to budget, to meet commercial and business targets
• Ensuring appropriate tracking and reporting is in place to enable us to collate, analyse and interpret campaign management information and insight, to maximise the effectiveness of communications, driving best member and financial outcomes
• Utilising customer/member insight, analytics, and data to create effective communications that deliver our key messages, ensuring that we continue to review, feedback, and improve the activities being undertaken to support commercial objectives
• Implementing communication creation, in a way that is maximised across all appropriate channels and updates on time, with robust test and learn activity to learn and evolve the communications to maximise their impact
• Building effective relationships with key stakeholders, both internally and externally by working collaboratively, to leverage expertise and understand requirements
• Working within our appropriate risk and compliance framework to ensure communications and campaign activity adhere to Group risk framework
• Developing close working relationships with key stakeholders across L&G Retail and Group, aligning learnings and customer journeys to ensure optimal results for both L&G and our clients, through efficiencies and one L&G approach

Who we're looking for:

• Numerate with strong analytical skills, including evidence of budgetary management
• People-oriented with the ability to clearly and confidently communicate and influence key stakeholders at all levels
• Multi-project management skills with the ability to meet tight timescales, demonstrating good organisational and project management abilities
• Understanding of customer contact/engagement strategies
• IT proficient with excellent working knowledge of Microsoft Office and other relevant software packages
• Proficiency in using Quadient Interactive
• Designing & delivering consumer-facing communications plans and activities
• Working with creative agencies, providing appropriate briefing, management, and creative evaluation
• Marketing function or creative agency experience
• Considerable experience within a financial services organisation or with financial services clients

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.