EMEA Head of Middle Office

The world of investment is changing. Our vision at Legal & General Investment Management is to create a better, more sustainable future through responsible investing. We work in partnership with our clients around the globe to deliver positive long-term outcomes, while rising to the challenges of a rapidly changing world. Our clients include institutional pension funds, financial institutions, local authorities and sovereign wealth funds. To meet our clients’ complex and evolving investment needs, our investment strategies cover a broad array of asset classes and styles, including equities, bonds, property and alternatives, as well as multi-asset funds. We’re focused on continuously innovating our investment products, maintaining our reputation as experts across all asset classes, and striving to build a more responsible and sustainable future

We’re currently looking to hire a Middle Office Senior Manager to join Legal and General Investment Management (LGIM).

As Middle Office Senior Manager you’ll proactively lead the Middle Office activities and its service suppliers to provide a highly successful operational service to the Investment Teams that remains aligned to the strategic goals of LGIM globally and meet the client expected outcomes

What you’ll be doing

• Accountable for the Middle Office activities (incl. Asset Services, Trade Services, Derivative Operations globally) as part of retained and or outsourced services globally in line with market, regulatory and internal deadlines
• Proactively oversee and manage the service of the outsourced provider, ensuring the service meets the agreed global service standards (incl. accuracy, timeliness, and client services measures)
• Engage and support the outsource provider with agreed retained services delivery for respective service area
• To take the lead in all matters with regards to the management of employees, making sure management discretion is used in a consistent manner, and that the area follows the Group’s policies and procedures including the Partnership Agreement to maximize business performance
• Accountable for ensuring strategic and operational risks and issues are identified, prioritised, assessed and mitigated within function and outsourced provider
• Ensure senior stakeholders are briefed, updated and where appropriate enrolled in the management and control of key risks
• Develop and refine quality processes that promote data integrity within the business with particular focus on continuous improvements to drive the development of the outsource model
• Work in partnership and inclusive with Head of Department, Senior Managers/Peers and outsource provider to develop strategy and processes for managing middle office retained and outsourced activities
• Partner with teams globally to align on best practises. Improve data delivery efficiency and accuracy. Utilise analytics to drive data optimisation. Develop and refine quality processes that promote data integrity within the business
• Identify, sponsor, and manage key operational improvements. Ensure robust sponsorship of projects/initiatives whilst providing leadership and planning for the future infrastructure

• To hit the ground running in this role you’ll have experience of the asset management industry with knowledge in the outsourced service area covering operational service delivery and client expectations
• Industry awareness of the outsourced service area and regulations governing it with experience in managing and overseeing 3rd party relationship service delivery
• Experience in managing operational service matters, awareness of LGIM risk and control framework
• Excellent presentation, interpersonal and communication skills with the ability to relay information clearly and concisely in both written and verbal communications
• Customer oriented skills to understand service recipient needs and expectations
• Lead from the front to drive delivery, whilst sustaining the provision of analytical rigor without getting overly caught up in the detail.
• Ability to clearly articulate messages to a variety of audiences and convey a vision to staff/department
• Strong influencing skills in managing relationship / client service engagement

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.