Customer Service Consultant

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions.  

We’re recruiting for Customer Service Consultants to join our Group Protection team. This is a hybrid role, where you will work a minimum of 1 day a week in our Hove office the rest from home, Monday-Friday between our core hours of 8-6, post training.

What you'll be doing:

• Support the onboarding and continued scheme maintenance of Group Protection policies so we remain a top provider
• The tasks are varied, meaning you’ll be talking to colleagues, brokers and customers regularly. It’s important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers and brokers on the phone too
• Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood. With attention to detail and pace so that the next tasks needed can be completed promptly
• Maintaining scheme data, administering, and updating individual customer and client records
• Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently
• Managing and organising your own work queue to ensure that service levels are met and brokers or direct customers are kept informed of progress
• For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General

Who we're looking for:

The skills below are important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients.

• People who love helping people!
• Strong communication and administration skills and passion to support customers, whatever their personal circumstances. Build relationships with our internal and external customers
• Confidence in using a desktop or laptop and experienced in using MS Office
• Confidence in using Excel is preferred

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.  

We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.  

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.  

We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. 

If you’re open to find out more, we'd love to hear from you.