Controls and governance analyst

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

We’re recruiting for a Controls and governance analyst to join us. You will monitor and report on related reconciliations and wider controls within Customer Payroll, ensuring they’re managed to the agreed tolerances and adhere to the agreed deadlines, as well as L&Gs consumer duty policies. You will also be accountable for delivering the KPI dashboard, reporting on the health of our related accounts, Payroll accuracy and controls. Ensuring we are operating resilient, effective controls on the service we provide. You will work closely with the CS Governance, Risk and Compliance team and with leads across the CS function to reduce risk and ensure accuracy, timely payments and reporting for the annuitant payrolls, in order to deliver good customer outcomes at all times.

What you'll be doing:

• Ensuring the agreed reconciliation KPI are being adhered too, working with the wider team to ensure regular reporting is established.  Ensuring the dashboard is regularly circulated for Payroll leadership and wider leadership / committee packs
• Supporting payroll & reconciliation managers with control attestations (evidence and documentation), keeping a record of any control failures, risk events and issues to ensue accuracy in the controls and drive on future mitigations
• Supporting the shaping, development and continuous improvement of controls frameworks across our core processes and systems. Assisting seniors with testing of design, implementation and operational effectiveness of internal controls within customer payroll
• Co-ordinating the creation of all reconciliation and operational process guides, ensuring clear and up to date documentation.  Managing  EUC's and coordinate regular reviews with criticality assessments
• Ensuring reporting on outstanding reconciliations is completed in a timely basis in order for retail annuities to determine the level of exposure on outstanding items for balance sheet management. Includes managing, escalating key risks and delivering controls, in line with the risk management framework and regulations, to minimise the impact on retail annuities
• Consumer Duty- Ensuring that the principles of Conduct Risk are embedded into your day-to-day operations to deliver good customer outcomes at all times. Ensuring that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of Conduct Risk
• Supporting colleagues and be an advocate for risk culture best practice, sharing knowledge and guidance
• Supporting the ongoing work relating to our overall operational resilience and assist seniors in incident management, project work activity which relates to the risk, governance and compliance elements within customer Payroll

Who we're looking for:

Knowledge:

• Knowledge of the end-to-end payroll processes, Reconciliation management and how things fit together
• Basic payroll processing and reasoning
• Basic accounting processing and reasoning
• Risk and control Management
• Excel 
• Analysis Reconciliations
• Reporting and dashboard creation
• Presenting information

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.