JUMP TO CONTENT

Contracts and Performance Manager - Affordable Homes (12 Months FTC)

  1. London
  2. Full-time
  3. Affordable Homes

__jobinformationwidget.freetext.ExternalReference__

2066_06396


Company Description

Do you share our passion for creating a safe, secure, and affordable place for everyone to call home? That's exactly what we're working towards at Legal & General Affordable Homes - we're on a mission to tackle the UK's housing landscape and address the chronic shortage of affordable housing in the UK head-on! With a fast-growing pipeline, we collaborate with well-known developers, housing associations and public sector bodies across the country to drive new investment into the affordable housing sector. 

As part of the wider Legal & General Group, our heritage goes back over 180 years, with a solid reputation as one of the leading financial services groups. Now, we are pioneering institutional investment into the housing sector, whilst providing excellent service and quality homes. 

Focusing primarily on the Shared Ownership and affordable rent markets, Legal & General Affordable Homes is creating positive, economic and social impacts on the regions and communities in which we work. We strive to be the UK’s leading private affordable housing provider, known for excellent service and quality homes. We've already started to make a real difference, but we can't do it alone. 

Recruiter: grace.pressland@group.landg.com Internal Closing Date: 15/10/2024


Job Description

We’re recruiting for a Contracts and Relationship Manager to join our team in Affordable Homes on a 12 Month FTC basis.

    What you'll be doing:

    • You will be working with the Head of Contract and Performance Management to develop and manage LGAHs relationships with its network of Management Provider.  Ensure these are ‘grown up’ relationships and managed to be responsive to the needs of LGAH customers
    • You will take a lead role in the mobilisation and embedding of contractual arrangements in your area of responsibility, including delivering workshops, establish reporting & payments arrangements and supporting the Management Providers to engage fully with LGAH and delivery their contractual requirements
    • You will take accountability for the contract and performance management cycle across the Management Provides in your area of responsibility to ensure success is delivered across the provider group.  Including conducting regular performance reviews and managing audits
    • You will support the Head of Contract and Performance Management to develop and deliver the reporting of Management Provider performance to LGAH executive, board or other audiences as required
    • You will work with Management Providers and internal Development and Operational colleagues to ensure the successful handover of individual sites.  Ensure Management Providers successfully onboard both homes and customers, and that customers first experiences of LGAH and its partners are exceptional
    • You will be working with the wider Contract Team deliver benchmarking exercises, use this work to develop a common understanding across Management Providers on what success in service delivery looks like and that maximises benefit to our customers
    • You will identify opportunities to extract additional value from LGAHs relationships with Management Providers through the development and sharing of processes, systems and third-party relationships
    • You will be responsible for the ensuring that Management Providers deliver swift, successful, resolution of complaints and MP or Councillor enquiries.  Work closely with MPs across your area of responsibility to ensure consistency and that LGAH behaviours and values are embedded.

    Qualifications

    Who we're looking for:

    • Evidence of successfully building and maintaining relationships to ensure the successful and agile delivery of housing management and maintenance services.
    • Evidence of successfully delivering residential landlord and property management activities to a high standard.
    • Background in influencing and shaping the design and development of products and services in a housing or similar service sector setting.
    • Previous achievements when establishing systems to ensure ongoing contract management delivers increasing returns over an extended period.
    • Knowledge of the affordable housing sector, in particular an understanding of the risks and issues in managing outsourced services alongside the statutory responsibilities of RP’s.
    • Acting efficiently and pro-actively within defined decision making processes and working to establish and then deliver to defined financial and performance parameters.
    • Interest and ideally experience in developing systems to support the business in the management of third party providers.
    • A self-driven entrepreneurial spirit that embraces change and opportunity.

    Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

    • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
    • Generous pension contribution  
    • Life assurance   
    • Private medical insurance (permanent employees only) 
    • At least 25 days holiday, plus public holidays
    • Competitive family leave 
    • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
    • There are the many discounts we offer – both for our own products and at a range of high street stores and online   
    • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart  

    Additional Information

    Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

    We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

    If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

    We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

    If you’re open to find out more, we'd love to hear from you.

    Great news! We will let you know when a new job like this has been added!

    VideoUrl

    https://youtu.be/8ZYGBwImH08

    Similar roles

    List #1

    Our latest posts

    image of jesal from defined contributions
    Jesal Mistry’s career journey in Defined Contribution

    Teaser

    Customer Service & Sales

    Content Type

    Blog

    Publish date

    09/25/2024

    Summary

    At Legal & General, we take pride in our talented professionals who are dedicated to making a difference in the world of pensions and investments.  Take Jesal, a leader in Defined Contribution (D

    Teaser

    Jesal shares insights into his DC career journey.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    image of claire hazle smiling
    Championing women and neurodiversity in tech leadership: Claire Hazle's role at L&G

    Teaser

    Technology, Digital & Data

    Content Type

    Blog

    Publish date

    09/18/2024

    Summary

    At Legal & General, we are committed to fostering an inclusive environment where diversity thrives and leadership positions are accessible to people from all backgrounds.  Claire Hazle, our interim

    Teaser

    Join us as Claire shares her experiences and insights on championing women and neurodiverse individuals in the tech space.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    image of christie smiling
    Navigating my career as an Actuary: A Conversation with Christie McKenna

    Teaser

    Finance & Actuary

    Content Type

    Blog

    Publish date

    09/17/2024

    Summary

    Navigating the intricate world of finance as an actuary requires a blend of analytical abilities, communication skills and adaptability. At Legal & General, these qualities are not just recognised

    Teaser

    Christie shares insights into his day-to-day responsibilities, the rewarding aspects of his role, and what it takes to succeed as an Actuary at Legal & General.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    legal and general customer service rep smiling at computer
    Key skills needed in a Customer Service Team

    Teaser

    Customer Service & Sales

    Content Type

    Blog

    Publish date

    08/28/2024

    Summary

    Good customer service is such a big factor in customer retention. It makes our Customer Service Team a very important and vital part of our business. On average, 65% of customers have reported chan

    Teaser

    Let’s explore the key customer service skills and strengths needed to be successful at Legal & General.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    man smiling sitting at desk in suit and tie
    Careers in Asset Management at Legal & General

    Teaser

    Investments

    Content Type

    Blog

    Publish date

    08/09/2024

    Summary

    Did you know that the global asset management industry manages over $100 trillion in assets? This staggering figure highlights the immense opportunities within this field globally. We are one of Eu

    Teaser

    Did you know that the global asset management industry manages over $100 trillion in assets? Learn about careers in asset management today.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    A woman with red hair and a floral top on a laptop in a colourful office
    Core skills for established Data Analysts

    Teaser

    Technology, Digital & Data

    Content Type

    Blog

    Publish date

    07/12/2024

    Summary

    We all live in a data-driven world, where businesses generate approximately 328.77 million terabytes of data every day. This is a huge amount of data that can be really overwhelming for any busi

    Teaser

    In a world where businesses generate over 328 million terabytes of data daily, mastering data analysis skills is crucial to transforming overwhelming raw data into valuable insights that drive vital business decisions.

    Read more
    Photo of a headshot of Bindu, a women in a black and white outfit smiling in a garden
    Women in data: Bindu Bakrania's career journey as Head of Data & Analytics, Private Markets

    Teaser

    Technology, Digital & Data

    Content Type

    Blog

    Publish date

    07/10/2024

    Summary

    At Legal & General, we like to share our employees' stories and celebrate their success. Bindu Bakrania has been with us since April 2023 and has achieved immense growth in her career in data analy

    Teaser

    Discover Bindu Bakrania's inspiring journey of growth in data analytics at Legal & General, and learn how her passion for data and dedication to overcoming challenges have led her to success.

    Read more
    Photo of Gemma, in the woods, holding her pet dog and smiling while taking a selfie.
    From fashion to finance: Gemma's journey of career growth and personal development

    Teaser

    Our people

    Content Type

    Blog

    Publish date

    06/27/2024

    Summary

    At Legal and General, we see the potential in you. If you do not have a strong background in financial services and have worked as an Analyst in other industries, for example, those skills are tra

    Teaser

    Gemma's remarkable journey at Legal & General showcases the transformative power of a supportive and inclusive workplace.

    Read more
    Two women at a desk on a laptop in a work meeting in the office with a big screen behind them.
    Can actuaries be replaced by AI?

    Teaser

    Finance & Actuary

    Content Type

    Blog

    Publish date

    06/19/2024

    Summary

    In the current quickly evolving digital terrain, the integration of artificial intelligence (AI) and advanced technologies into various industries is reshaping many traditional roles. Actuarial scie

    Teaser

    Discover the evolving role of actuaries in the age of AI and explore exciting career opportunities at Legal & General.

    Read more
    Female data engineer working on her laptop at a desk in a modern office
    What skills do Data Engineers need?

    Teaser

    Technology, Digital & Data

    Content Type

    Blog

    Publish date

    06/11/2024

    Summary

    At Legal & General, we’re committed to creating an environment where people can thrive in their careers. We understand the important role that Data Engineers play in our mission to build a more sustai

    Teaser

    Curious about the skills you need to thrive as a Data Engineer? Dive into our guide and explore how you can shape the future of financial services and asset management at Legal & General.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    View all

    Job search

    What we do?

    There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions.

    And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.

    Click here to join us
    Search for jobs