Client Order Management Specialist

Legal & General is one of Europe’s largest asset managers, providing clients and partners with complex, responsible investment solutions, across public and private markets. As a global investor, we are present where our clients most need us – from Hong Kong and Singapore, to Chicago and major European financial hubs.

Created by combining our investment management (LGIM) and asset origination (LGC) capabilities, our Asset Management division works with our Institutional Retirement and Retail divisions to benefit our clients and customers – which include individual savers, pension scheme members and global institutions – and deliver enhanced shareholder returns.

Joining us means becoming part of a market-leading team, with capabilities across the full spectrum of asset classes, with an enduring commitment to responsible investment and creating long-term, sustainable value for our clients and partners.

We’re recruiting for a Client Order Management Specialist to oversee the Client Order Management activities for L&G Asset Management's institutional client base. Supporting the execution of core activities in a changing and dynamic environment and ensuring the provision of a superlative service which supports and stays aligned with operational and strategic goals.

What you'll be doing:

• Working with our institutional clients, accurately placing their dealing instructions and orders 
• Identifying processes and service enhancements, or potential risks, ensuring the client service provided is of the highest standard and remains fully compliant
• Managing the resolution of complex outstanding items, business issues and rectifying anomalies to ensure a high-level of customer service
• Representing the team and department in a professional, collaborative, and commercially aware manner, developing good working relationships with all internal and external parties
• Producing insightful and meaningful MI reporting to management highlighting trends, analysis and errors
• Developing and maintaining effective Client and Service Provider relationships, working closely with relevant parties to ensure service provision supports team’s objectives/goals
• Resolving all day to day operational issues or errors and resolving anomalies to ensure high-level of customer service and accurate transactions
• Maintaining procedure manuals, task lists and risk maps as necessary and ensuring procedural enhancements are implemented and communicated to team members as required. Continuously reviewing controls to ensure in line with current business processes
• Ensuring you are acting in line with our Treating Customers Fairly (TCF) policies 

Who we're looking for:

• Dealing experience in unit linked and / or segregated mandates and or middle office experience in an accounting or transactional based role
• Experience or understanding in Institutional business within asset management
• Excellent written and verbal communication skills
• Track record of exposure to business risk and policies and procedures.
• Strong Excel skills - VBA (desirable)
• Good experience of working with data
• Proven track record of successful stakeholder engagement and relationship development
• Relevant professional qualifications are desirable (IMC)

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.