Claims Consultant

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions.  

We’re recruiting for a Claims Consultant to join us. We’re offering a competitive base salary of up to £25,000 depending on experience! The role is Hybrid where you'll work 1-2 days in our Hove office and the rest from home.

What you'll be doing:

• Validating and determining eligibility of Group Protection claims against policy terms and conditions
• Request medical evidence on new and existing Group Protection claims, to judge what medical evidence to obtain in line with Legal & General’s philosophies or in line with specified instructions
• Calculating benefits to be paid in the event of an eligible claim
• Requesting and gathering outstanding claim requirements from internal and external customers in a timely manner
• Developing and building strong relationships with IFA’s and Policyholders (employers) to deliver positive customer outcomes
• Supporting our programme of continuous improvements by contributing ideas and engaging with projects
• Ensuring a consistent, timely and accurate level of service is maintained in line with service level agreements. Ensuring we meet customers’ expectations, in line with  Legal & General’s Customer Experience and Treating Customers Fairly policies
• Adhering to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular GDPR, the Access to Medical Reports Act (1988) and Legal & General’s Confidentiality policy

Who we're looking for:

• IT skills Word, Excel and other Microsoft products
• GSCE English and Maths minimum
• Customer service and/or admin experience within Insurance or Financial Services
• Excellent written and verbal communication skills
• Ability to multi-task and prioritise workload to meet targets and deadlines
• Excellent accuracy and attention to detail
• Good problem solving and investigative skills

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.  

We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.  

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.  

We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. 

If you’re open to find out more, we'd love to hear from you.