Claims Assessor Training Consultant

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

Join our dynamic Training & Development team at Legal & General, a leader in the group protection market. We are dedicated to delivering greater value for our customers, clients and enhancing employee well-being. As we continue to grow, we are looking for a passionate and experienced Training and Development Consultant to join our team.

As a Training and Development Consultant in Group Protection, you will play a pivotal role in shaping our training programs and ensuring that our employees are equipped with the necessary knowledge and skills to excel in their roles. You will collaborate with various stakeholders to design, implement, and evaluate training initiatives that align with our organisational goals.

What you'll be doing:

• Develop and deliver comprehensive training programs on group protection products and services to new starters and existing employees
• Design and deliver training on claims for all product types
• Define, document, implement and regularly review the process and training manuals for the Claims area
• Provide support on the assessment of Group Protection claims, checking and approving decision making to accept/reject liability, management plans and authorise payment as per individual authority limits as agreed by the Head of Claims
• Conduct needs assessments to identify training gaps and opportunities for improvement
• Build strong relationships with stakeholders to understand their training needs
• Collaborate with subject matter experts to create engaging training materials and resources
• Facilitate workshops and online training sessions for various audiences.
• Evaluate the effectiveness of training programs and make data-driven recommendations for enhancement and ensure that Career Paths are regularly reviewed and updated
• Stay updated on industry trends and best practices in training and development
• Support the Technical & Governance Team in the delivery of training in relation to legislative, regulatory or process changes
• Contribute to company and Group Protection wide projects and process reviews to deliver product & proposition development and system design & improvements
• Develop, define & deliver processes & systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular the Data Protection Act, the Access to Medical Reports Act and Legal & General’s Confidentiality Policy
• The Role is not regulated by the FCA, and the jobholder is not an approved person. However, the jobholder will be responsible for ensuring regulatory standards associated with the role are achieved at all times
• Requirement to deputise for Training & Development Manager as required

Who we're looking for:

• Proven experience in training and development, preferably within the insurance or group protection sector
• Claims and assessment experience within financial services
• Excellent communication and presentation skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficient in using learning management systems and e-learning tools
• Loves sharing knowledge with others, someone with natural coaching ability with strong communication skills
• Proven ability to design and deliver training and development programmes
• Ability to represent the department at internal/external meetings
• Effective organisational skills with the ability to work to targets and deadlines

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.