Claims Assessor

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

Who we are 

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. 

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways. 

We’re recruiting for Medical Claims Assessors to join our Group Protection team, you’ll help deliver fair, informed and compassionate decisions for customers at pivotal moments in their lives. Alongside a supportive and inclusive culture, you’ll benefit from a salary of up to £42,000, depending on experience, plus a strong benefits package designed to help you thrive.

You will work Monday-Friday on a hybrid basis in our Hove office.

What you'll be doing:

• You’ll provide pro-active and comprehensive claims assessment and management services for a defined account portfolio, and checking liability with your authority level
• Assessing and triaging Group Protection claims, deciding what medical evidence to obtain in line with L&G’s philosophies
• Providing a comprehensive assessment of Group Protection claims and determining liability, while meeting the expectations of our clients and stakeholders
• Cultivating effective relationships with IFA’s and Policyholders (employers), to maximise the effectiveness of our benefit management processes, including the provision of support for the portfolio management of defined schemes
• Assisting in the provision of Management Data on portfolio accounts which analyses performance and identifies key trends
• Training, mentoring, and developing other members of the claims team
• Developing processes that deliver compliant and consistent levels of service, such that our customer and client expectations are met

Who we're looking for:

•  Triaging and assessing new Group Protection claims, deciding what medical evidence is needed
•  Carrying out detailed assessments to determine liability within agreed authority levels
•  Building strong relationships with intermediaries, employers and stakeholders
•  Authorising expenditure for appropriate medical evidence to support assessments
•   Proposing rehabilitation or work‑reintegration support where cost‑effective
•   Supporting management information creation by identifying trends and insights
•   Training, mentoring and developing colleagues within the claims team
•   Ensuring consistent, timely and accurate service in line with customer and regulatory expectations

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.