Business Trainer

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

The Business Trainer will support the Retail Operations strategy and the delivery of consistently excellent customer outcomes by supporting the delivery of a range of soft skill, product, technical, and qualification development programmes across designated business areas. The Business Trainer will deliver engaging and up-to-date content to a range of employees across Retail Operations to ensure they have the knowledge, skills, and experience to deliver excellent outcomes for customers. The role holder will prioritise and react to changes in learning needs to deliver timely content that is aligned to and supports business priorities.

What you'll be doing:

• Delivering engaging, innovative, and informing business training solutions to ensure competency is achieved across Retail Operations.
• Acting as a business training subject matter expert and advise and guide the business to ensure an adequate, comprehensive, and consistent training experience.
• Ensuring business training evaluation ratings are at the required level to ensure the service provided gives a return on investment and delivers optimal outcomes for customers.
• Developing a strong knowledge of business processes, development techniques and external best practice to embed relevant current methodologies into training arrangements, creating innovative solutions for identified business needs.
• Communicating effectively with stakeholders and business training peers, sharing best practice, guidance, and experience to drive a culture of continuous improvement.
• Analysing and validating data trends and work closely with colleagues across Talent Acquisition functions to proactively plan for changes in headcount and/or learning needs.
• Ensuring training provided to advisers and other relevant staff is sufficient to enable them to understand products / propositions, their target market, and the requirements for making suitable recommendations

Who we're looking for:

• Pensions and insurance business
• Learning and Development techniques
• Experience delivering training for both ‘soft’ and technical skills across a variety of mediums
• Extensive communicator, experienced and comfortable presenting in varying environments and fielding an array of questions
• Collecting continuous feedback to drive improvements across training programmes
• Experience working in a customer service and customer-facing team is essential

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.