Business Analyst

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

Are you an experienced Business Analyst looking for a new challenge? Are you excited by the potential of Artificial Intelligence (AI) and would like to combine this with your BA skills? If so, then we have an amazing opportunity for someone like you, to join our Retail division in either London, Hove or Cardiff!

Consolidating your experience and qualification to identify functional, information and data dependencies at each stage, you’ll map business processes, system interactions and interfaces for ongoing business change and IT transformation, whilst progressing your skillset and knowledge to establish independence in the role.

What you'll be doing:

• Formulating, eliciting and documenting requirements/user stories from stakeholders to specify desired system behaviours to achieve business process outcomes
• Supporting the design and facilitation of workshops, stakeholder interviews, discovery activities to populate and enrich business change user stories and acceptance criteria
• Validating user stories using research, system analysis, data and customer insight to make informed decisions on priorities and focus
• Supporting team members in identifying EPICs and user stories; building and prioritising the product backlogs, encouraging innovation and the identification of customer-centred journeys, to better serve our customers
• Working closely with Developers, support functions and UX Designers to translate user stories into viable product designs and delivering wireframes and working prototypes in order to enable Developers in the software life cycle
• Collaborating with BAs and Specialist BAs, IT, and technical functions to develop and model business and systems functions, processes, information flows and data structures, using best practice research and analysis techniques, to ensure the quality of information

Who we're looking for:

• Naturally, you’ll be an experienced Business Analyst with a good understanding of Agile, user stories, requirements gathering and analysis
• If you have background in or a passion for AI then we’d love to hear from you!
• Knowledge of JIRA and Confluence
• Experience of working as a Business Analyst within a tech environment
• You’ll also be well versed in collaborating with colleagues across all seniority levels

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.