Assistant Manager, New Build and Contact Team

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

Join our dynamic team at Legal & General Surveying Services as an Assistant Manager for the New Build and Contact Team. We are looking for a motivated and experienced individual to lead and manage our team, ensuring productivity and quality targets are consistently met. This is an exciting opportunity to make a significant impact in a supportive and growth-oriented environment. You will work on a hybrid basis and the role attracts a competitive salary. 

What you'll be doing:

• Organising the New Build and Contact Management teams to meet changing priorities and deadlines
• Providing leadership and management through motivating, developing, and coaching team members
• Managing valuation suppliers to ensure performance meets contracted service requirements
• Analysing performance and operational Key Performance Indicators for continuous improvement
• Ensuring customers receive relevant information throughout the product lifecycle
• Managing the team in accordance with company policies and procedures
• Addressing performance issues to help individuals and the team exceed objectives
• Empowering team members to achieve personal development goals

Who we're looking for:

• Proven experience in mortgage or valuation operations
• Strong stakeholder management skills
• Expertise in strategy, leadership, business planning, and operational management
• Experience managing 3rd party business partners and Group stakeholders
• Demonstrated ability to lead a team and manage external suppliers
• Knowledge of mortgage lending and survey and valuation products and processes
• Excellent communication and interpersonal skills
• Commitment to acting with integrity and delivering good outcomes for retail customers

If you are ready to take on this challenging and rewarding role, apply now to join our team and help us continue to deliver exceptional service to our customers.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.