Website Experience Manager - 12 month FTC

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

We’re recruiting for a Website Experience Manager to join us for a 12 month FTC. As our Website Experience Manager you will develop and deliver an outstanding online customer experience across our B2B and D2C websites that supports the varying commercial needs of our business and ensures good customer outcomes.

What you'll be doing:

• Building and updating digital content using Episerver CMS following brand guidelines to support appropriate commercial targets
• Developing verbal and written briefs from Marketing and PR colleagues into appropriate content to support their activities and objectives
• Proactively working with the Marketing and Optimisation teams to deliver great website journeys, content, and experiences
• Writing, producing, and updating relevant digital marketing material, content pages and optimising the site
• Ensuring that appropriate tracking is in place on any content created
• Developing, monitoring, and reporting on content engagement and success metrics, feeding results into marketing strategy and the formulation of campaigns
• Ensuring that all content created adheres to our relevant policies and procedures and is within our risk ‘appetite’. Manage it through our strict compliance and approvals workflow
• Contributing to a collaborative and inclusive workplace culture

Who we're looking for:

• Strategic and creative thinker with excellent attention to detail with strong written English skills – able to spot spelling and punctuation errors
• SEO, UX and journey optimisation knowledge and application of best practice
• Basic Photoshop skills for resizing images
• Good working knowledge of Microsoft Office
• Good with people and able to communicate and work collaboratively with a range of different stakeholders
• Ability to manage multiple tasks and projects to tight timescales whilst keeping stakeholders updated on status
• Appropriate standards, legislation, web best practices usability & research techniques
• Able to adapt to and work with change, in a fast-growing division and marketing function
• Significant hands-on experience using a CMS to build webpages. Episerver experience advantageous
• Prior experience using an analytics package, especially Adobe Analytics, would be helpful
• Previous relevant experience working in Financial Services
• Experience working with agile processes and delivery
• Good knowledge and experience of campaign planning, management and evaluation and experience of working with a brand and to brand guidelines
• Experience of working collaboratively in multi-disciplinary teams

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.