Technical Manager

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

We’re recruiting for a Technical Manager to join us. In this role, you will be a key part of the LGSS Team delivering a market leading professional standards and technical support function supporting LGSS, lenders and surveyors.

You will also assist the Technical Director in being industry facing and supporting the guidance and systems to deliver valuations and surveys and providing technical advice and guidance. The role will support internal and external surveyors and customers in risk mitigation and maintaining our delivery to LGSS and RICS Standards

What you’ll be doing:

• Assisting the Technical Director in internal and external specialist contacts within the survey and valuation arena ensuring a detailed insight and knowledge of current survey and valuation risks, challenges and compliance and legal requirements, to enable informed technical decisions to be made in support of LGSS and its customers
• Being part of the company’s technical resource function, driving innovative technical solutions to meet emerging client needs whilst supporting achievement of lender and panel management contractual commitments along with wider company performance
• Supporting to the highest standard effective communication channels with lender clients and key stakeholders to provide a market leading industry facing technical advice function by providing effective technical communication between Head of Professional Standards, Surveyors and the wider LGSS business, to enable informed technical decisions to be made in support of LGSS and its customers
• Monitoring and interpreting policies and recommending/implementing changes when required to meet business, legislative or regulatory requirements to maintain and improve LGSS Technical proposition
• Supporting the PII and Complaints Team to ensure that colleagues always deliver a market leading customer service proposition
• Supporting the Technical Director with strategic residential survey and valuation industry and regulatory engagement to inform technical advice for LGSS, Lender clients, customers and surveyors as required
• Ensuring effective Quality Checking and Quality Assurance activities are implemented to regularly review the outcomes being delivered to customers and any foreseeable harm is identified

Who we're looking for:

• Fellow, Member or Associate of the Royal Institution of Chartered Surveyors with valuation and survey experience in the residential mortgage market and an RICS Registered Valuer
• In depth knowledge of RICS Red Book requirements including Guidance Notes and Practice Statements as applicable to residential valuations and surveys with a good working knowledge of lenders’ guidance notes and reporting requirements
• Knowledge of the residential survey and valuation industry gained from experience of operating at surveyor level or above. Knowledge of key issues, challenges and new developments facing the surveying industry
• Knowledge of the role and status of LGSS in the residential survey and valuation industry
• Knowledge of LGSS systems, processes and procedures including integration of the business in order to protect the risk profile of the company as a whole
• Evidence of good analytical skills and ability to interpret and evaluate information in an orderly, accurate and timely manner in accordance with challenging client requirements/timescales
• The ability to provide guidance and advice based upon experience and knowledge in the residential surveying industry
• Ability to collate produce, interpret and present risk-based information verbally or in report formats to multiple stakeholder levels in accordance with the requirements of the business
• The ability to communicate clearly with key stakeholders, professional partners, customers and suppliers to ensure that the desired requirements are delivered and that all necessary actions are completed

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.