Technical & Governance Consultant

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

We’re recruiting for Technical & Governance Consultants to join us. Working hybrid in our Hove office or remote. 

This is a multi-faceted role meaning no two days will be the same! You’ll be dealing with technical appeals and audit services for our Claims and Group Protection business areas.  Through collaborative engagement and understanding of the needs of the business, you’ll be driving of continuous change and improvement.

What you'll be doing:

• Develop, document and review our Claims philosophies, techniques & practices, reviewing competitor activities, in order to ensure that we remain at the forefront of best industry practice
• Support the training team with development and delivery of training in relation to legislative, regulatory or process changes to ensure that the quality and competency of staff is maintained
• Conduct and deliver regular monthly audits of the outcomes made by the Claims teams in relation to the Group Protection products and Income Protection Benefit. Ensuring that a consistent, fair & acceptable level of decision making & service is provided to our customers
• Provide a comprehensive assessment of Group Protection and Income protection claims appeals, deciding whether to accept or reject the appeal, whilst meeting the expectations of the financial advisor and our corporate clients
• Maintain an expert level of knowledge on all technical Claims issues and regulatory/legislative issues and be a point of reference for the teams

Who we're looking for:

• Someone with experience and knowledge of handling appeals, complaints, dealing with regulators, and undertaking quality assurance audits within Group Risk Products
• An ability to work to deadlines and targets
• Team working skills
• Excellent communication skills both written and verbal
• Someone with a financial services background who has proven experience of managing audits, complaints, appeals, and dealing with the Financial Ombudsman Service who can develop and ultimately thrive in this role is desirable

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.