Team Manager - Onboarding Calculations

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer. 

Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider.

Who we are 

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023. 

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us. 

We’re looking for a Team Manager to join the Onboarding Calculations Team in our Award-Winning Pension Risk Transfer business.  

In this role you will lead our specialist Onboarding Calculations Team who play a pivotal role in the Defined Benefit pensions retirement journey, from quotation through to settlement.

You’ll be responsible for ensuring that the team deliver accurate, timely and empathetic services to scheme members and their representatives, while making sure customer outcomes, operational controls and regulatory expectations are consistently met.

You’ll proactive lead and motivate a team of highly capable individuals to maintaining high standards across manual calculations and other essential work.

This is a hybrid working opportunity, which will allow you to work flexibly between your home and our Glasgow office, to help you find a work-life balance that works for you.

What you'll be doing:

• Leading, coaching and developing our high-performing Onboarding Calculations Team
• Setting clear objectives and performance standards aligned to business priorities and customer outcomes
• Managing the delivery of Defined Benefit pension claims administration from quotation through to settlement
• Overseeing complex manual calculations, quotations, letters and statements
• Ensuring work is allocated and completed accurately, efficiently and in line with agreed guidelines
• Managing risk controls, process documentation and audit trails across the retirement claims process
• Applying Consumer Duty principles to support good outcomes for customers, including those with vulnerable characteristics
• Identifying opportunities to improve processes, service quality and operational effectiveness

Who we're looking for:

• Strong understanding of Defined Benefit pension schemes and how benefits are structured and administered
• Experience working with teams involved in manual pension benefit calculations
• Proven leadership skills, with the ability to coach, support and develop others
• Strong customer focus and commitment to fair, clear and empathetic service
• Good understanding of operational risk, controls and regulatory requirements within pensions or financial services
• Knowledge of areas such as Data Protection, Money Laundering, Complaints, Treating Customers Fairly and breach guidelines
• Confidence working with systems, processes and documentation in a controlled operational environment
• Willingness to complete CII CF1, FA2 and Overseer status requirements within the role, if not already held

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.