Team Manager - Group Protection

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

Recruiter: Clarice Wale Clarice.wale2@landg.com

We are hiring a Team Manager on a 12 month FTC opportunity, to join our Group Protection department.

You will pro-actively lead and develop a team to help them be the best they can be, while monitoring and improving overall service to our customers and stakeholders. Demonstrating exceptional relationship, leadership, coaching and motivational skills.

You will work Monday-Friday on a hybrid basis in our Hove office and earn a base salary of up to £43,000, dependant on experience.

What you'll be doing 

• Inspire, coach, and empower individuals to build an engaged, high-performing team, measured through staff feedback and retention
• Lead change with agility by encouraging team input, collaborating with experts, and communicating clearly to embed improvements
• Build strong relationships with stakeholders and customers, representing GP Operations to maintain and grow business opportunities
• Oversee daily operations to ensure effective prioritisation and delivery of excellent customer service
• Ensure compliance with regulatory and risk requirements to protect customers, colleagues, and shareholders
• Take ownership of personal development and confidently support or deputise for the service delivery manager when needed
• Use customer and team feedback to identify service gaps and drive continuous improvement
• Manage the team in line with company policies to consistently achieve business objectives

Who we're looking for:

• Group Protection/ Group Risk experience (Desirable) Product, system, and processes used with the business area Regulatory and operational risk awareness Understanding of HR policies and procedures
•  Able to communicate with, and influence colleagues at all levels, adapting communication styles to suit the audience and messaging
• Able to resolve and diffuse escalations and complaints through problem solving, initiative and influence
• Able to form strong internal and external relationships. Can use a variety of coaching and leadership skills. Actively listens and understands customer/ team’s needs
• Self-motivated and uses own initiative Approaches challenges and problems with a determination to succeed Able to source, analyse and act upon insight
•  Leading teams either in a leadership role or deputising role. Helps lead change and is willing to work flexibly. Effectively plans their time and makes timely decisions

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.