Team Manager - Group Protection

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

Recruiter: clarice.wale2@land.com Closing Date: 11/03/2025

We are hiring 3 Team Managers on a 6 month FTC opportunity, to join our Group Protection department.

You will pro-actively lead and develop a team to help them be the best they can be, while monitoring and improving overall service to our customers and stakeholders. Demonstrating exceptional relationship, leadership, coaching and motivational skills.

You will work Monday-Friday on a hybrid basis in our Hove office and earn a base salary of up to £43,000, dependant on experience.

What you'll be doing:

• Provides inspirational leadership by developing, coaching, and empowering people. Leads with a human touch by knowing and understanding their people as individuals to have an experienced, engaged workforce. Measured through staff surveys and attrition
•  Leads change with an agile mindset, seeks feedback and ideas from their team, acts quickly to move ideas forward, involves transformation and SME’s and communicates clearly for change to be embedded smoothly
•  Develops strong relationships with key stakeholders and customers using various communication channels, being the face of GP Operations to ensure we keep schemes up to date and win new business
•  Monitors day to day service to ensure teams are prioritising and managing their work and that we are delivering the best service to our customers as we can
•  Protect our customers, people and shareholders by ensuring that yourself and your team are complying with regulatory requirements and operational risk guidelines
•  Proactively manages their own personal development to reach their potential and is capable and confident to support and deputise for their service delivery manager when required
• Analyse feedback from all sources to ensure that customers’ reasonable expectations of performance and service are met, and good customer outcomes delivered. Where failings are identified, provide information to management of relevant areas to enable changes to be made
•  To manage the team in accordance with the Company’s policies and procedures, including the Partnership Agreement, so that the team’s business objectives are achieved consistently

Who we're looking for:

• Group Protection/ Group Risk experience (Desirable) Product, system, and processes used with the business area Regulatory and operational risk awareness Understanding of HR policies and procedures
•  Able to communicate with, and influence colleagues at all levels, adapting communication styles to suit the audience and messaging.
• Able to resolve and diffuse escalations and complaints through problem solving, initiative and influence
• Able to form strong internal and external relationships. Can use a variety of coaching and leadership skills. Actively listens and understands customer/ team’s needs
• Self-motivated and uses own initiative Approaches challenges and problems with a determination to succeed Able to source, analyse and act upon insight
•  Leading teams either in a leadership role or deputising role. Helps lead change and is willing to work flexibly. Effectively plans their time and makes timely decisions.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.