Team Manager - Customer Application Support

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

Recruiter: Clarice Wale clarice.wale2@landg.com  Internal Closing Date: 20/03/2025

We’re recruiting for a Team Manager to join our Customer Application Support team on a 12 month FTC. 

 Following a short period of training in our office, you’ll then be 50% homebased and 50% based from our Hove office. The role is full time Monday to Friday and the latest you’ll finish is 18:00, meaning you’ll have the weekends off to relax!  

You will be looking after a team of 9-12 people, offering consistency and looking after their wellbeing. We are looking for someone who is proactive with their approaches to processes and someone who is confident enough to problem solve to reach better outcomes! 

Principle Accountabilities

• Able to hold honest and meaningful conversations with their people around performance and behaviours through regular coaching/reviews
• Encourage their team positively, recognising and rewarding people where appropriate
• Performance below expectations is promptly addressed in an honest and constructive way and where required undertakes formal action on performance, behaviours and absence in line with L&G policies, procedures and framework
•  Able to set/monitor/follow up SMART coaching objectives, following coaching sessions to drive performance upwards
• Is able to adapt quickly and at pace to support delivery and coaching, as per Business requirements/Objectives
• Ability to create a coaching culture to deliver a first class customer service, meeting/exceeding our customers expectations.
• Contribute positively to the planning, forecasting and the allocation of work to the team to ensure work is completed in line with published standards
• Support SDM and peers to deliver standards as outlined in Objectives/delivery of Business requirements
• Utilise feedback and management information to improve the customer experience
•  Knowledge of processes, systems and procedures to support and take ownership of complaints and escalations

Who we're looking for:

• Must have previous management experience 
• Proven track record in coaching & developing others to improve overall performance.
• Enthusiastic, self-motivated individual who uses their own initiative
• Able to use a variety of coaching methods to drive and deliver change/results effectively and efficiently
• Ability to drive and maintain high engagement levels
• Able to adapt and apply various coaching methods to seek improvements and demonstrate effective coaching to drive teams performance and behaviours
• Knowledge of products, processes procedures of relevant business area

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.