Support Engineer

Legal & General looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer.

Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined benefit (DB) schemes, and reinsurance solutions from our global hub in Bermuda. We work with companies, DB pension schemes and their advisors to help them secure and protect scheme members’ retirement benefits.

Joining us means you’ll support customers’ financial security in retirement; help companies to settle their pension liabilities and focus on growing their businesses; and enable investment for the long term to back our pension promises.

Are you ready to support the monitoring and evolution of modern data solutions? We are looking for a proactive Junior Support Data Engineer to join our innovative Data Ops team. This role is key to ensuring the reliability and performance of our data estate through effective monitoring and issue resolution.

As an essential member of the team, you will collaborate closely with cross-functional teams, including data engineering, data delivery, and governance, to ensure the reliability and performance of our data solutions. You will execute processes and controls in line with the data strategy and contribute to its continuous improvement.

What you'll be doing:

• Monitoring the productionised data solutions and notifying the Support Lead of any issues or failures
• Ensuring all issues are documented for analysis
• Contributing to the Support function’s backlog management and prioritisation
• Communicating issues affecting availability or accuracy to internal customers and external partners
• Engaging with technology providers to escalate specialised issues
• Contributing to the Support documentation and adhering to agreed standards
• Using modern ETL techniques and tools to implement data solutions as needed
• Participating in migration and test activities involving non-core hours

Who we're looking for:

• Background in incident/problem management in a data-driven environment
• Strong communication skills and passion for customer support
• Previous exposure to Agile environments (Scrum/Waterfall)
• Willingness to learn aspects of ELT/ETL, metadata management, and data integration
• Willingness to learn SQL, PowerShell, and Kimball database techniques
• Experience with tools and platforms like Wherescape RED & 3D, Snowflake, Postgres, SQL Server, Pebble, Salesforce, Qlik Replicate, Power BI, and Service Desk tools like ServiceNow
• Strong problem-solving skills and attention to detail
• Ability to work collaboratively in a team environment

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.