Supplier Relationship Manager Business Partner

Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes.  It’s up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we’re helping to improve our customers’ lives, and contributing to the success of the business every day.

Your role at a glance

Would like the opportunity to join an emerging Supplier Relationship Management function in a FTSE 100 business?

Due to exciting transformation, we are pleased to announce an opportunity for a proven Procurement leader, with extensive experience in Supplier Relationship Management and expert stakeholder management skills, to join our Procurement & Supplier Management (GPSM) team as a Supplier Relationship Manager Business Partner.

In this exciting role you’ll be responsible for proactive business partnering with the leadership in allocated business unit(s). You’ll spend time building and maintaining relationships with critical and high value suppliers of the business across IT and non-IT categories to ensure successful delivery of services.  You’ll work to ensure smooth operational and commercial performance of identified suppliers in compliance with Legal & General’s policies and procedures that minimise risks and maximise benefits for Legal & General. You’ll also need to apply an understanding of the business requirements in order measure supplier performance, identify operational and commercial constraints and opportunities in existing contracts to drive changes.

This is a fantastic role where you’ll spearhead the teams responsible for managing supplier relationship for suppliers of assigned business unit(s) across IT and non-IT categories, and reports to the Head of SRM. You’ll play a key role in helping us to mature the function as you can influence the direction of policy and the way that we operate. You’ll have lots of autonomy and variety with your day-to-day work, giving you a sense of ownership, and the freedom to be curious and bring new ideas to the table.

What you'll be doing

• Accountable for the overarching implementation of Supplier Relationship Management processes across allocated suppliers.  Develop, support, promote and embed the Legal & General Supplier Management strategy and policies that continuously reflect industry best practice, ensuring that Legal & General’s evolving strategic requirements are met.   Evolving, communicating, and driving the Supplier Management strategy and proposition across Legal & General for goods and services in order to meet the business objectives within the most appropriate time, quality and cost parameters.
• Establish appropriate benchmarks and standards to underpin the delivery of programmes that are fit for purpose and comply with the overall service standards required by the company, to include compliance with applicable legislative standards and regulatory requirements.
• Ensure that commercial and operational services received from in-scope suppliers are consistent with other companies, including benchmarking new and existing services to ensure that commercial terms are appropriate and fit for purpose.
• Review contract service performance through the contracted Service Level Agreements (SLAs) and work with both internal and external stakeholders and in-scope service providers to deliver operational efficiencies.
• Lead and implement programmes of change deemed appropriate to embed revisions to terms which will lead to successful supplier and L&G performance and ensure compliance with software licence terms and entitlements.
• Collaborate with cross functional Procurement and SRM teams to lead contract negotiations and renewals for in-scope suppliers as and when necessary.
• Lead discussion with appropriate parties to ensure disputes are resolved with the minimum disruption to the relationship whilst protecting L&Gs commercial interests.
• Drive the team to embrace industry best practice, supporting the development of target operational models to identify and deliver opportunities for improving the supplier management processes and implement any changes to ensure the strategic development and improvement of future similar contracts.  Manage, motivate, and develop employees in the team, in a manner that is consistent with the company’s policies, procedures and behaviours.
• Define, develop, and deliver, processes and systems to ensure a consistent and good level of service that means internal customers’ expectations are managed and met, is consistent with what we have communicated and is aligned to L&G’s Customer Experience and Treating Customers Fairly policy.

• Proven commercial leadership experience gained from a supplier/vendor management, supply chain, category management, or business development background
• You’ll be proficient in SRM best practices and strategies.
• You’ll have experience in managing IT / Non-IT Suppliers, preferably in a regulated or financial services environment.
• You’ll need a strategic mind-set, excellent business acumen, and the ability to work flexibly and adapt to changing business needs.

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, 30 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You'll receive a car allowance of 12% of your annual salary, and you can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. 

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.