JUMP TO CONTENT

Strategy & Optimisation Graduate Programme 2025

  1. Cardiff
  2. Full-time
  3. Customer Service

__jobinformationwidget.freetext.ExternalReference__

REF4639V

This vacancy has now expired. Please see similar roles below...


Company Description

The brand with the brolly is choosing today to change tomorrow. Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

Your role at a glance

Are you looking for an exciting opportunity to earn while you learn?

Join our Strategy & Optimisation Graduate Scheme and discover your potential! This programme is designed to help you grow your skills, gain valuable work experience, and complete a fully funded professional qualification. Plus, you’ll earn a competitive salary and enjoy fantastic employee benefits along the way!

With continuous support and core skills training, you’ll contribute to team success and be guided by a dedicated line manager. As part of a graduate cohort, you’ll connect with peers and colleagues through networking and social events.

Joining L&G marks the start of an exciting future. Get involved, stay curious, and discover how we help you be your best, no matter who you are.

This role is due to start September 2025.

Please note, you can only apply to one graduate programme. Choose carefully, as only your first application will be considered.

We recruit on a rolling basis and expect this vacancy to close before the deadline. To be in with the best chance of securing a role, please submit your application ASAP. 

 

#FutureTalent #FTGraduates


Job Description

What you'll be doing

Join the Strategy & Optimisation Programme and gain the essential experience and skills to excel at Legal & General. You’ll start with a cohort of graduates and dive into our engaging induction, giving you insights into our business and helping you build a strong professional network.

In this full-time, permanent role, you’ll receive on-the-job training and coaching from your line manager and team, enhancing your business acumen and risk skills, equipping you with the knowledge to tackle real-world business challenges.

Over two years, you’ll rotate across various teams that make up Strategy & Optimisation so that by the end of the programme, you’ll have a clear vision of where your interests, skills and experience can take you within Legal & General.

During the programme you will:

  • Kick off with the Future Talent induction to introduce you to L&G and your new peers.
  • Support, and shape, the delivery of the L&G Retail strategy to our operational team.
  • Collaborate with the operational teams to identify opportunities to continuously improve customer journeys and operational processes.
  • Work with the latest AI, automation, and chat bots to enhance the customer experience and improve efficiency and quality.
  • Assess, and feedback, the quality-of-service colleagues are providing to our customers and how well they identify potential vulnerability.
  • Understand how to create and deliver a blended learning approach to engage and develop colleagues and ensure compliance.
  • Produce and analyse data to support our strategic, and tactical, resource plans to manage costs and meet customer expectations.
  • Apply the knowledge and skills that you’ll learn to your role.
  • Be part of a multi-functional team and develop your collaboration skills.
  • Network with new colleagues within your team, and across the wider organisation. 
  • Gain complete oversight of the various functions of a modern organisation.

Qualifications

What we're looking for

We are looking for people with an inquisitive mind and a desire to learn. We’re not expecting prior industry experience, but we’ll want to see that you have the tools to develop quickly. These include:

  • 2.1 Degree in any subject – we are open to all subject backgrounds.
  • Analytical and problem-solving skills, with a high level of numeracy.
  • Great communication skills, written and verbal.
  • Committed to achieving goals.
  • Adaptable and open to new ideas.
  • Good IT skills including PowerPoint and Excel.
  • Highly organised with the ability to prioritise effectively.

Additional Information

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Your hard work will be rewarded when you join us.

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. 

Great news! We will let you know when a new job like this has been added!

Similar roles

List #1

Our latest posts

image of finance professional at L&G
Jobs in financial services that don’t require a finance background at L&G

Teaser

Finance & Actuary

Content Type

Blog

Publish date

05/06/2026

Summary

There’s a common assumption that jobs in financial services are only for people with finance degrees. That you need a specific background, a set career path and a strong focus on numbers to even

Teaser

If you’ve ever ruled yourself out of financial services careers in the UK because your experience doesn’t “fit”, it might be time to take another look.

Read more
Spring Start: a female-focused insight programme at L&G

Teaser

Future Talent

Content Type

Blog

Publish date

04/29/2026

Summary

A two day experience for female undergraduates In early April, we welcomed a group of first year undergraduates to our London office for Spring Start, a two day insight programme. Now i

Teaser

A closer look at Spring Start 2026

Read more

by

Alys Walton

by

Alys Walton

Two women at a desk on a laptop in a work meeting in the office with a big screen behind them.
Can actuaries be replaced by AI?

Teaser

Finance & Actuary

Content Type

Blog

Publish date

04/07/2026

Summary

In a world shaped by rapid advances in artificial intelligence, automation, and machine learning, many professionals are asking the same question: will my role still exist in the future? Actuarial s

Teaser

Discover the evolving role of actuaries in the age of AI and explore exciting career opportunities at Legal & General.

Read more
image of medical underwriter
Behind the scenes: Life as a Medical Underwriter at L&G

Teaser

Finance & Actuary

Content Type

Blog

Publish date

04/02/2026

Summary

If you’re curious, analytical and enjoy structured decision-making, medical underwriter jobs at L&G offer a rewarding career path. Life medical underwriters play a vital role in supporting our R

Teaser

We spoke to Georgia, a Life Medical Underwriter based in Cardiff with seven years’ experience at L&G, to learn more about the role.

Read more

by

Alys Walton

by

Alys Walton

image of george
A day in the life of a Claims Assessor at L&G: Hear from George

Teaser

Customer Service & Sales

Content Type

Blog

Publish date

03/31/2026

Summary

If you’re searching for claims assessor jobs in the UK or wondering how to become a claims assessor, it’s not always clear what the role really involves day to day. At L&G, being a Claims As

Teaser

What does a Claims Assessor in Group Income Protection do day to day?

Read more

by

Alys Walton

by

Alys Walton

image of L&G claims assessor
Why choose a claims assessor job at L&G? Skills, pathways and development

Teaser

Customer Service & Sales

Content Type

Blog

Publish date

03/23/2026

Summary

A claims assessor job isn’t about ticking boxes or moving paperwork from one system to another. It’s about judgement. It’s about responsibility. And most importantly, it’s about people. At L&G,

Teaser

If you’re exploring a career as a claims assessor, here’s what the role really involves, and why L&G offers more than just a job title.

Read more
Apprentices
Apprenticeships: Building skills for life at L&G

Teaser

Future Talent

Content Type

Blog

Publish date

02/04/2026

Summary

Every apprentice arrives at L&G with different expectations and ambitions, but many describe a similar experience once they join. From day one, they’re  putting theory into practice, building confi

Teaser

Find out what our apprentices think about life at L&G

Read more

by

Karen Maynard

by

Karen Maynard

two finance professionals at L&G
Why finance-specific data roles are a smart move for Data Analysts in 2026

Teaser

Finance & Actuary

Content Type

Blog

Publish date

02/02/2026

Summary

Data Analysts are in high demand, but not all roles are created equal. If you want your work to have real impact, influencing business strategy, shaping financial decisions, and helping people

Teaser

At L&G, our analysts work at the intersection of data and finance, using cutting-edge tools to solve meaningful problems that touch millions of lives.

Read more
image of edinburgh town buildings
Shape the future with L&G: Jobs in Edinburgh for ambitious professionals

Teaser

General

Content Type

Blog

Publish date

02/02/2026

Summary

At Legal & General (L&G), our Edinburgh office is where talented teams come together to combine data, insight, and purpose.  Edinburgh is more than a workplace; it’s a city of ideas, history, a

Teaser

Edinburgh is a city of ideas, history, and opportunity. It offers the perfect backdrop for a career where your skills and ambition can flourish.

Read more
image of L&G colleagues at Brighton office sitting on sofas with laptops
Grow your career by the sea: Top jobs in Brighton and Hove at L&G

Teaser

General

Content Type

Blog

Publish date

02/02/2026

Summary

Looking for a career that offers more than just a commute? Brighton and Hove brings together coastal living, a vibrant community, and exciting professional opportunities, and it’s where many peop

Teaser

This is a place to develop your skills, feel valued for who you are, and build a career you can be proud of, all in a location that inspires you every day.

Read more
View all

Job search

What we do?

There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions.

And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.

Click here to join us
Search for jobs