Service Design Specialist

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best. 

Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.

Reporting to the Lead Service Design and Transition Manager, as a Service Design Specialist, you will play an important role in the Service Delivery Lifecycle within GFIT Application Services function by utilising best-practice assessment, analysis and design techniques to create or amend BAU support processes which will support new or changing services delivered through the IT Portfolio of change. 

You will be responsible for the delivery of Service Design activities across larger or complex projects and programmes. This includes working with suppliers and service teams to ensure compliance with the service design process. You will ensure processes are fit for purpose and any risks and issues are documented, effectively communicated and accepted prior to Transitioning into BAU support.. 

What you’ll be doing:

• Designing and delivering service support processes aligned with best practice and strategic goals
• Collaborating with suppliers and internal teams to ensure service design compliance
• Evaluating cost and resource impacts to BAU teams and communicating uplift requirements
• Producing service support artefacts including procedures, tooling and knowledge documentation
• Building and maintaining strong relationships with stakeholders to ensure effective delivery
• Contributing to the GFIT Service Catalogue throughout the service lifecycle
• Maintaining and improving the Service Design Framework, policies and procedures
• Supporting the implementation of the Service Design and Transition Roadmap

Who we’re looking for:

• Demonstrable experience in IT Service Design or Transition within a regulated environment
• Strong understanding of ITSM platforms, Agile, Waterfall and SDLC methodologies
• ITIL Foundation certification or equivalent experience (Service Design/Transition desirable)
• IT Operations experience
• Strong organisational skills and attention to detail
• A proactive mindset with a drive for continuous improvement

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.