Senior Support Engineer

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

Are you ready to ensure the smooth operation of cutting-edge data solutions and contribute to the evolution of a modern data platform? We are looking for a proactive Support Engineer to join our innovative Retail Platform Data Ops team. This role is key to monitoring and maintaining the productionised Data Ops solutions that form the foundation of our Retail data estate.

As an essential member of the team, you will collaborate closely with cross-functional teams, including engineering, data delivery, and governance, to ensure the reliability and performance of our data solutions. You will execute processes and controls in line with the Support Strategy and contribute to its continuous improvement.

What you'll be doing:

• Monitoring the productionised data solutions produced by various Data Ops domains, ensuring any issues are promptly addressed and documented
• Contributing to the Support function’s backlog management and prioritisation, carrying out support tasks aligned with business needs
• Communicating issues affecting the availability or accuracy of supported solutions to internal customers and external partners
• Proposing and implementing new standards for existing and new ETL solutions
• Contributing to the Support documentation, ensuring consistency and usability by the wider team
• Using modern Extract Transform Load (ETL) techniques and tools to implement data solutions as needed
• Ensuring all developments follow agreed standards and deployment management processes to drive quality and reduce risk
• Participating in hands-on development when required

Who we're looking for:

• Relevant professional qualifications or experience in data engineering or related specialism
• Knowledge across some domains of data engineering, including ELT/ETL, metadata management, data integration, data management in transit and at rest, and data streaming
• Understanding of Kimball database techniques
• Fundamental understanding of SQL, DDL, DML, and PowerShell
• Familiarity with tools and platforms used by the Engineering Team, such as Wherescape RED & 3D, Snowflake, Postgres, SQL Server, Pebble, Salesforce, Qlik Replicate, and Power BI
• Experience with Service Desk tools such as ServiceNow
• Demonstrates logical and lateral thinking in decision-making
• Clear and logical communication skills, using appropriate language and tools for the audience

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.