Senior Payroll Consultant

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer. 

Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider.

Who we are 

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023. 

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us. 

We’re recruiting for a Senior Payroll Consultant to join us. We’re offering a competitive base salary.

We’re looking for a Senior Payroll Services Consultant to join our team. This is a great opportunity for someone who thrives on precision, collaboration, and delivering excellent outcomes for customers.

What you'll be doing:

• Loading complex and large annuitant schemes onto administration systems
• Managing buy-in payments and true-up calculations with accuracy and timeliness
• Ensuring benefits and payments align with benefit specifications
• Checking and signing off member correspondence prepared by colleagues
• Testing and documenting processes to meet client requirements
• Creating and following processes that maintain a full audit trail
• Supporting and training less experienced team members in new processes
• Communicating key updates to internal teams and third parties to support excellent customer outcomes

Who we're looking for:

• Pension qualification (e.g. CII or PMI) or equivalent experience
• Payroll qualification (e.g. CPP) or demonstrable experience
• Strong understanding of defined benefit pension schemes
• Knowledge of relevant legislation including GDPR and Treating Customers Fairly
• Confidence working with data in Excel and using a range of functions
• Experience loading data and benefits to administrative systems
• Ability to prioritise and plan across tasks and projects
• A customer-focused approach with strong communication skills

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.