Senior Insights Manager

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer.

Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined benefit (DB) schemes, and reinsurance solutions from our global hub in Bermuda. We work with companies, DB pension schemes and their advisors to help them secure and protect scheme members’ retirement benefits.

Joining us means you’ll support customers’ financial security in retirement; help companies to settle their pension liabilities and focus on growing their businesses; and enable investment for the long term to back our pension promises.

Are you passionate about turning data into strategic action? Do you thrive in a collaborative environment where your insights can shape the future of operating models and drive transformation? We’re looking for a Senior Insights Manager to join our Institutional Retirement COO team, where you’ll play a pivotal role in delivering high-impact insights that inform strategic priorities and operational excellence.

We welcome applications from all backgrounds and are committed to building a diverse and inclusive team. If you’re ready to make a difference and grow your career in a purpose-led organisation, we’d love to hear from you.

What you'll be doing:

• Leading the design, development and delivery of regular and ad-hoc insights to inform operating strategy and execution priorities across the COO function
• Partnering with senior stakeholders to assess current operating performance, identifying opportunities for improvement and evaluating investment cases
• Translating complex data and analysis into clear, actionable recommendations for the COO and leadership team
• Building frameworks, dashboards and reporting mechanisms to continuously monitor performance against target operating model objectives
• Collaborating with cross-functional teams (e.g., Finance, Technology, Risk and Operations) to ensure alignment and delivery of strategic priorities, ensuring line of sight from insight through to delivery
• Developing data-driven business cases to support operating efficiency initiatives, technology transformation and operating model design
• Taking the lead in all matters with regard to the management of employees, ensuring that management discretion is used in a consistent manner and that the area follows the Group’s policies and procedures including the Partnership Agreement to maximise business performance
• Ensuring that appropriate prioritising, planning, resourcing and contingency for customer issues are integrated into programme and resource plans so they are central to delivery and aligned to Legal & General’s commitment to put customers at the centre of our business and deliver good customer outcomes

Who we're looking for:

• Educated to degree level desirable but not essential, with relevant experience in financial services and/or similar regulated fields
• Proven experience (7+ years) in strategy, insights or business analysis within insurance, financial services or a related industry
• Strong analytical skills with the ability to interpret complex datasets and synthesise insights
• Track record of influencing and partnering with senior executives to drive strategic decision-making
• Knowledge of operating models, process improvement and operational transformation programmes
• Excellent communication skills, both written and verbal, with the ability to distil complexity into executive-level insights
• Strong project management and organisational skills, with the ability to manage multiple priorities in a fast-paced environment
• Advanced proficiency in data visualisation and analytical tools (e.g., Tableau, Power BI, Excel)
• Excellent communication and interpersonal skills with the ability to successfully engage and influence senior stakeholders and a broad range of individuals across various functions

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.