Senior Client Service Solutions Manager

We are Legal & General Investment Management (LGIM), the asset-management arm of Legal & General Group. Our purpose is to create a better future through responsible investing. We strive to achieve this through a strong sense of partnership with our clients, working together to achieve positive long-term outcomes. We draw on industry-leading expertise to innovate constantly across public and private assets, index and active strategies. And we are a responsible investor, rising to the challenges of a rapidly changing world. 

We are truly international, present where our clients need us. Our teams around the world are highly dedicated, professional and collaborative and we draw strength from our diversity of talent. We are clear on what we stand for and our commitment to inclusivity anchors our behaviours. 

We’re recruiting for a Senior Client Service Solutions Manager to join us to oversee and act as an escalation point for the Client Service Support Team and be the primary contact within Global Client Service Operations (GCSO) for all other business areas

What you'll be doing:

• Regularly reviewing the service provided to Client Teams and understanding of challenges faced, sharing output with GCSO management team
• Leading the design for any changes to the operating model
• Reviewing and monitoring of the non-vanilla models – ensuring fit for purpose and considering strategic solutions
• Regularly reviewing the opportunity pipeline with stakeholders
• Owning the assessment & design of complex elements of the onboarding journey
• Working closely with distribution to monitor best practice guides – ensuring tactical solutions are closely monitored and strategic solutions are being considered
• Acting as an escalation point across all the Client Teams for LGIM’s operational service issues and assist in overseeing the on-going suitability of the operational service of LGIM’s pooled and segregated institutional clients.
• Acting as Operations project lead/representative on operational and client service projects and steering groups working closely with Client Teams and other key stakeholders
• Maintaining excellent working relationships around key business areas at all times and develop your ability to engage with senior management to represent client service interests / issues
• Demonstrating a strong level of knowledge of LGIM products and operational platform and understanding of clients strategy and service requirements

Who we're looking for:

• Strong overall investment knowledge including and understanding of the different investment vehicle options
• Knowledge of current investment market and economic issues
• Experience within the investment management industry including providing an exceptional level of client service and sales support
• Demonstrable track record of dealing with external clients and building significant relationships with external contacts up to and including senior levels
• Experience working within the pensions or insurance industry would be desirable
• Good negotiation, interpersonal and stakeholder management skills

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.  

We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.  

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.  

We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. 

If you’re open to find out more, we'd love to hear from you.