Senior Application Support Specialist

Legal & General is one of Europe’s largest asset managers, providing clients and partners with complex, responsible investment solutions, across public and private markets. As a global investor, we are present where our clients most need us – from Hong Kong and Singapore, to Chicago and major European financial hubs.

Created by combining our investment management (LGIM) and asset origination (LGC) capabilities, our Asset Management division works with our Institutional Retirement and Retail divisions to benefit our clients and customers – which include individual savers, pension scheme members and global institutions – and deliver enhanced shareholder returns.

Joining us means becoming part of a market-leading team, with capabilities across the full spectrum of asset classes, with an enduring commitment to responsible investment and creating long-term, sustainable value for our clients and partners.

We're recruiting for a Senior Application Support Specialist to join us in London.

The primary responsibility for this role will be to take ownership of the management and support of our SWIFT and CREST applications and associated messaging services. 

The future evolution of this role over the next couple of years will be to manage and lead the migration to the SWIFT Alliance Cloud solution and then to own and manage the service globally, working closely with other regions to establish a global support model.

What you'll be doing:

• Supporting the SWIFT application/system and its modules to deliver business functionality. There will also be involvement in maintenance activities such as upgrades, security patching, configuration changes and business continuity testing as well as maintaining passwords and certificates which must be regularly updated and safe stored
• Maintaining the integrity of systems or services within the remit by fully investigating all incidents and resolving them in a timely manner. Ensuring all incidents and problems are accurately recorded and updated as per the Incident Management Matrix and SLAs
• Regularly reviewing alerting to ensure prompt notification and resolution of production incidents and updating outdated alerts when necessary
• Proactively highlighting potential capacity, performance or operational issues and taking preventative action where necessary
• Performing trend analysis, highlighting repeat issues and implementing solutions for permanent resolutions
• Continually incorporating quality management, assurance, company security and best practices into all support areas to ensure services are delivered within agreed Business Requirements. Ensuring proper implementation of changes in accordance with Change Management procedures.
• Maintaining effective support processes for all software/systems across platforms
• Providing technical support and advice to users. Liaising with other IT staff and/or with external providers as required to resolve complex hardware/software and application problems

Who we're looking for:

• Experience in the configuration and support of SAA, SAG, HSM, SWIFTNet and WebPlatform, Swift Translator, to Subject Matter Expert level 
• An understanding of IT Service Management (ITIL)
• Experience with CREST, SWIFT Fin / Finplus Messages and CBPR+
• Experience of analysing and implementing annual SWIFT standards changes 
• A good understanding of SWIFT connectivity and able to attend data centres to perform maintenance activities such as router & VPN issue diagnosis, SWIFT HSM install and maintenance
• Demonstrable experience in SQL, Linux and scripting using bash, ksh

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.