Resident Engagement Manager
- Hove
- Full-time
- Affordable Homes
__jobinformationwidget.freetext.ExternalReference__
2276_15050
This vacancy has now expired. Please see similar roles below...
Do you share our passion for creating a safe, secure, and affordable place for everyone to call home? That's exactly what we're working towards at Affordable Homes. With a fast-growing pipeline, we collaborate with well-known developers, housing associations and public sector bodies across the country to drive new investment into the affordable housing sector.
As part of the wider Legal & General Group, our heritage goes back over 180 years, with a solid reputation as one of the leading financial services groups. We are pioneering institutional investment into the housing sector, whilst providing excellent service and quality homes.
Focusing primarily on the Shared Ownership and affordable rent markets, we strive to be the UK’s leading private affordable housing provider, known for excellent service and quality homes.
We’re recruiting for a Resident Engagement Manager to join us. You will deliver against LGAH’s resident engagement model to ensure customers are at the heart of decision making and are able to provide meaningful feedback to ensure LGAH landlord services are meeting customer needs. This will include creating and overseeing all structured forms of resident engagement, direct overseeing the delivery of engagement activities and working closely with LGAH’s management providers to align localised levels of engagement with centralised formal structures.
The role holder is also be accountable for ensuring LGAH is meeting its regulatory requirements for resident engagement, assessing its approach against the Regulator of Social Housing Consumer Standards and providing the required levels of assurances to confirm compliance.
What you'll be doing:
Creating formal structures of resident engagement, including resident panels to scrutinise areas of service delivery
Setting up and delivering support mechanisms to help customers create localised resident groups, including how feedback from these groups link back to service improvements
Collaborating with LGAH management providers to assess and assure areas of localised resident engagement
Overseeing improvement plans and learning to ensure actions required by other teams are being progressed and reported back to customers
Performance reporting and insight analysis of customer feedback which links back to LGAH resident engagement model
Building assurance checks across key landlord services with customers to promote collaboration on assessing the quality of services being delivered locally
Evolving engagement activity linked to LGAH changing customer demographic, digital solutions and areas of innovation in promoting co-creation and scrutiny of services.
Who we're looking for:
- Proven experience of overseeing resident engagement functions, preferably in a housing context
- Knowledge of statutory and regulatory requirements for Registered Providers in involving and empowering residents in decision making.
- Embedding systems and processes which provide a high degree of assurance that resident engagement services are meeting set policies and procedures
- Directly working with residents with diverse needs to maximise areas of engagement
- Directly delivering structures of resident engagement, and can evidence experience of overseeing a range of resident engagement activities
- Influencing other teams and services to make things happen
- Utilising digital platforms to drive wider resident engagement where other channels are difficult to embed would be desirable
- An attention to detail and a commitment to accuracy
- A great communicator who can deliver key messages with confidence. This includes engaging with and holding to account external stakeholders and suppliers
- Decisive whilst working at a quick pace.
- Significant problem solving and “soft skills”
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Private medical insurance (permanent employees only)
- At least 25 days holiday, plus public holidays
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we'd love to hear from you.
Great news! We will let you know when a new job like this has been added!
VideoUrl
https://youtu.be/8ZYGBwImH08
Working for us
Here, your actions and ideas come to life in exciting and meaningful ways. Ours is a story of evolution, a journey we can go on together. Ours is a culture of trust and collaboration, genuinely caring about society and one another. At Legal & General, your story will be anything but familiar.
Read MoreOur businesses
There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions. And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.
Read MoreSimilar roles
Salary
Location
Cardiff
Business Unit
Legal & General Retail
Job Family
Marketing
Location
Cardiff
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for a Operational Member Communications Product Owner to join us. You'll be Managing the operational communications backlog, owning and defining the roadmap based on the requirements
Reference
bbc1b613-3687-4d61-aa51-34fb09a4042a
Expiry Date
01/01/0001
Salary
Location
CARDIFF
Business Unit
Legal & General Retail
Job Family
Underwriting & Claims
Location
Cardiff
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for a Enhanced Annuity Underwriter to join us. We’re offering a competitive base salary. The role is responsible for providing an excellent Underwriting service that is trusted, valu
Reference
f483cd2a-e5d2-4e06-a35e-7b47eb8034b4
Expiry Date
01/01/0001
Salary
Location
London
Business Unit
Legal & General Group Functions
Job Family
Supply Chain
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for a Supplier Relationship Manager to join us. We’re offering a competitive base salary and good benefits package.What you'll be doing:Managing relationships with Professional Servic
Reference
61a01c31-3519-41cc-8c98-1a7f9e4aaaa6
Expiry Date
01/01/0001
Our latest posts
Teaser
Future TalentContent Type
BlogPublish date
11/01/2024
Summary
Internships are a pivotal moment in a student’s career, providing a chance to step into the professional world, gain hands-on experience, and discover potential career paths. At Legal & Gen
by
Enrique Rodriguez
Teaser
GeneralContent Type
BlogPublish date
11/01/2024
Summary
As the world of finance continues to transform, so too does the role of underwriters. At Legal & General, we understand that the underwriting profession has evolved far beyond traditional risk a
by
Enrique Rodriguez
Teaser
Customer Service & SalesContent Type
BlogPublish date
11/01/2024
Summary
What is a career in retail? A career in retail at Legal & General offers a unique opportunity to shape brighter financial futures for millions of people. Whether it’s through supporting retire
by
Enrique Rodriguez
Teaser
Future TalentContent Type
BlogPublish date
10/14/2024
Summary
At Legal & General, we’re passionate about nurturing talent and empowering the next generation of finance professionals. We recently caught up with Hafsah, one of our Finance Graduate Programme
by
Enrique Rodriguez
Teaser
Our peopleContent Type
BlogPublish date
10/14/2024
Summary
At Legal & General, we believe that great leadership is about more than just delivering results - it's about nurturing teams, fostering diversity, and driving innovation. We sat down with one o
by
Enrique Rodriguez
Teaser
Customer Service & SalesContent Type
BlogPublish date
09/25/2024
Summary
At Legal & General, we take pride in our talented professionals who are dedicated to making a difference in the world of pensions and investments. Take Jesal, a leader in Defined Contribution (D
by
Enrique Rodriguez
Teaser
Technology, Digital & DataContent Type
BlogPublish date
09/18/2024
Summary
At Legal & General, we are committed to fostering an inclusive environment where diversity thrives and leadership positions are accessible to people from all backgrounds. Claire Hazle, our interim
by
Enrique Rodriguez
Teaser
Finance & ActuaryContent Type
BlogPublish date
09/17/2024
Summary
Navigating the intricate world of finance as an actuary requires a blend of analytical abilities, communication skills and adaptability. At Legal & General, these qualities are not just recognised
by
Enrique Rodriguez
Teaser
Customer Service & SalesContent Type
BlogPublish date
08/28/2024
Summary
Good customer service is such a big factor in customer retention. It makes our Customer Service Team a very important and vital part of our business. On average, 65% of customers have reported chan
by
Enrique Rodriguez
Teaser
InvestmentsContent Type
BlogPublish date
08/09/2024
Summary
Did you know that the global asset management industry manages over $100 trillion in assets? This staggering figure highlights the immense opportunities within this field globally. We are one of Eu
by
Enrique Rodriguez