Reconciliation Specialists - 12 month FTC

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

We’re recruiting for a Reconciliations Specialist  to join us for a 12 month FTC. You will analyse multiple reconciliations to investigate and correct anomalies, ensuring the customer has received the correct payments and all regulatory reporting has been submitted, escalating to subject matter experts when needed. Scrutinising various reconciliations, checking funds have been allocated to customer cases and dealing with unallocated payments, taking every opportunity to delight the customer, and ensuring the right outcomes is achieved, aligning to our quality standards, regulatory requirements and L&Gs policies. You will be responsible for delivering to the KPIs as well as providing payroll reconciliation knowledge and support when required within the function and the wider business.

What you'll be doing:

• Operational Delivery – Analysing data, investigating anomalies, and correcting customer records
• Regulation – Supporting to ensure that all appropriate legislative, regulatory and internal process and procedure knowledge is developed and maintained within the team by identifying, reporting and resolving any breaches and ensuring that the correct checks are undertaken during our processes
• Using your reconciliation knowledge and analytical skills to complete the
• end to end processes. Providing advice and guidance and technical input to teams outside
• Customer Payroll
• Record keeping - accurately recording  workflow, maintaining various spreadsheets to track case progress and allow for MI production, update customer records with actions completed
• Supporting in user testing and monitoring the implementation of changes involving reconciliation systems or processes, to help safeguard the continuation of accurate and timely payments and reporting
• Consumer Duty- Ensuring that the principles of Conduct Risk are embedded into your day-to-day operations to deliver good customer outcomes at all times. Ensuring that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes 
• Identifying areas of improvement and working within our processes and Agile framework to take action to continually enhance the customer journey
• Covering aspects of other reconciliation related tasks during absence, ensuring no impact on service or projects

Who we're looking for:

• knowledge of Legal & General pension products 
• Strong Payroll processes & software 
• Awareness of Payroll regulatory/risk 
• Basics of processing payroll and reconciliations 
• Experience in a similar environment working on large volume pension
• payments/payrolls reconciliations on a business to business and business to
• consumer basis.
• Analysis and interpretation of financial and technical payroll data for reconciliation
• and query resolution
• Initiative – trouble shooting and issue resolution
• Communication at all levels
• Problem solving and decision making
• Strong team player
• Excel

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.