PRT - Transitions Team Manager

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer. 

Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider.

Who we are 

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023. 

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us.

We’re looking for a Transitions Team Manager to join our Award-Winning Pension Risk Transfer business.

This is a key role in the function which will involve leading a highly skilled team that supports the transition of new Pension Risk Transfer business into L&G. You’ll lead a team of Transitions Managers, Transitions Consultants and Data Analysts, and work closely with Transition Directors, the Head of Transitions and wider PRT Client Service teams.

You’ll help to ensure that we provide a smooth, well-managed transition experience for clients and members alike, and make sure that scheme transitions are delivered to high standards, within agreed timescales and with strong customer outcomes at the heart of what we do.

This is a hybrid working opportunity, which will allow you to work flexibly between your home and the office, to help you find a work-life balance that works for you.

What you'll be doing:

• Leading, coaching and developing a high-performing Transitions team
• Supporting the delivery of new PRT scheme transitions from onboarding through to successful handover
• Working with Transition Directors and wider Client Service teams to manage client requirements and expectations
• Overseeing scheme project management, customer updates, data validation and scheme documentation
• Managing team priorities, capacity and performance to meet service levels and contractual obligations
• Supporting the Head of Transitions with strategy, planning and operational readiness
• Driving continuous improvement across processes, systems and ways of working
• Identifying operational risks and working with relevant teams to create effective mitigation plans

Who we're looking for:

• Pensions qualification such as PMI or CII, or equivalent demonstrable experience
• Strong understanding of Defined Benefit pension schemes/Pension Risk Transfer
• Proven experience of leading, coaching and developing teams
• Strong stakeholder management skills, with the confidence and ability to influence others across different business areas
• Excellent organisational skills, with the ability to manage multiple priorities and deadlines concurrently
• Strong problem-solving and analytical skills
• Experience improving processes and supporting change in an operational environment
• A customer-focused approach, with a commitment to good customer outcomes and high-quality service delivery

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan
• 27 days holiday, plus public holidays. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.