Propositions Manager

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. 

Design, deliver and optimise customer (lender, broker and B2C) focussed propositions and related customer journey and experience across LGMS to ensure that we achieve our objectives and Key Results.

What you will be doing:

• Achieve agreed objectives and key results through development of key propositions and products across LGMS that have been identified by the Head of Propositions,  working closely with the Distribution and marketing team to help to create a new proposition that is fit for the future.
• Support the Head of Propositions to deliver new activity, enhance the existing activity and wind down activity that is no longer achieving our strategic objectives by working closely with Compliance. Risk, Marketing and Change teams.
• Support the Head of Propositions with building relationships with third parties and seek out and develop new opportunities for acquiring business and deepen the relationship Legal & General has with these partners.
• Work closely with Marketing to undertake relevant research and promotion of all new and existing propositions to all that all propositions are relevant and that LGMS objectives are achieved
• Work in an effective partnership with all Key Relationship Managers, Telephone Account Managers and Lender team where appropriate, so that proposition plans are implemented, shared and communicated to maximise opportunities.
• Support the delivery of a Governance strategy to ensure delivery of appropriate propositions from both a new and existing proposition perspective.  Seek support/involvement from internal stakeholders
•  Deliver new activity, enhance the existing activity and wind down activity that is no longer achieving our strategic objectives in line with the strategic vision.
• Seek feedback from customers that aims to identify area’s for improvement within product design, literature administration, sales processes and provide information to relevant areas where appropriate.

• Ideally CeMap or equivalent
• Marketing methods to assist business providers in day to day sales activity and campaign planning to achieve income growth and adoption targets
• market related changes, to spot opportunity for business growth and improvement
• Maintain a high level of knowledge on all relevant products and propositions, understanding current and future legislation that may affect our propositions along. 
• Knowledge of business strategy, customer communication and business planning including the development of strategic and distribution plans.
• Specific working knowledge of the UK mortgage lending market and fintech market ideally with market experience.
• Demonstrable background in developing new and existing propositions
• Presentation skills – in person, online via Teams/Zoom and in all written materials
• Excellent communication skills, both written and verbal
• Self-motivated and able to demonstrate positivity, perseverance and resilience
• Numerate.  Able to interpret MI/financial data effectively to create robust business cases

Benefits:

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. 

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.