Product Support Admin

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

We’re looking for a Product Support Admin to join us in Barnsley, on a 6 month fixed-term contract!

You’ll provide support to ensure that our Mortgage Club products are updated and accurate, through applying relevant processes and controls to maintain compliance. You’ll also collaborate with key stakeholders, including lenders and brokers, to resolve complex queries and work closely with the Product Owner and Operations & Commercial Manager to ensure they have relevant information needed to make decisions on priorities for change.

What you'll be doing:

• Making changes or updates to new and existing products by applying the relevant process controls, ensuring that all products remain accurate and compliant
• Owning relevant processes to ensure that they remain relevant and that as a result Legal & General Mortgage Services’ (LGMS) products remain compliant
• Collating and analysing any feedback from external and internal stakeholders including complaints and feedback to identify improvements
• Interacting with lenders, brokers and other key stakeholders over complex queries and acting upon requested lender changes
• Owning and maintaining accurate records of key information related to the products
• Proactively reviewing products to ensure accuracy is maintained and any errors are identified and corrected

Who we're looking for:

• Good knowledge of the UK mortgage market
• Strong analytical skills with an ability to work under pressure in an orderly and accurate manner
• Knowledge of Microsoft applications
• Good experience in managing stakeholder expectations & demonstrating actions that show an appropriate balance of stakeholder and commercial needs
• An ability to proactively escalate decisions based on the evaluation of risks and all available information

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.